Use multiple information systems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBCCO301A, 'Use multiple information systems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Use multiple information systems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Access a range of information systems

1.1. Efficiently log on to information systems

1.2. Navigate screens efficiently to locate displays and information relevant to role

1.3. Use multiple windows or interfaces to work with information effectively

1.4. Manage use of information systems efficiently through use of bookmarks and other strategies

2. Process customer information using multiple information systems

2.1. Analyse customer inquiry accurately to identify information needs

2.2. Identify information systems required to satisfy information needs

2.3. Use information systems effectively to complete customer inquiry or transaction

2.4. Record customer information accurately in information systems to complete customer inquiry or transaction

2.5. Use the shortest reasonable pathways to navigate between and within information systems

2.6. Maintain contact and communication with the customer while operating information systems

2.7. Verify information with customer to complete transaction

3. Identify and rectify information system and processing errors

3.1. Identify errors in information system, relevant to role

3.2. Analyse errors for their impact on information system and customers

3.3. Identify source of errors, where possible

3.4. Consult with stakeholders to identify actions to rectify errors

3.5. Arrange rectification and confirm that amendments are accurate

3.6. Inform customers of errors and take necessary action

3.7. Identify information system faults and notify relevant personnel according to policy

3.8. Recommend procedural change according to policy

Qualifications and Skillsets

BSBCCO301A appears in the following qualifications:

  • FNS41010 - Certificate IV in Banking Services
  • BSB30207 - Certificate III in Customer Contact
  • BSB20207 - Certificate II in Customer Contact
  • FNS41011 - Certificate IV in Banking Services
  • SIR30412 - Certificate III in Business to Business Sales