Develop cross cultural communication and negotiation strategies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBDIV701A, 'Develop cross cultural communication and negotiation strategies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop cross cultural communication and negotiation strategies' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Analyse own organisation's international education practices using theoretical models of culture

1.1. Define the key elements of culture and cultural diversity from a range of perspectives

1.2. Investigate and analyse interaction between these key elements

1.3. Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices

2. Evaluate cultural features of selected countries relevant to the business of education

2.1. Describe significant events that have shaped the identity of selected countries

2.2. Research and profile key characteristics of education and training systems in selected countries

2.3. Analyse and describe broad cultural differences in learning behaviour in selected countries

2.4. Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries

2.5. Compare and contrast distinguishing features of business practices in selected countries

3. Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting

3.1. Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity

3.2. Evaluate potential impact of improved cross-cultural awareness on personal, educational and commercial interactions

3.3. Apply formal and informal coaching and training strategies to improve organisational cross-cultural communication practices and strategies

3.4. Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting

Qualifications and Skillsets

BSBDIV701A appears in the following qualifications:

  • TAE70310 - Vocational Graduate Certificate in International Education Services
  • CUV60307 - Advanced Diploma of Creative Product Development
  • CUV60311 - Advanced Diploma of Creative Product Development
  • TAE70311 - Vocational Graduate Certificate in International Education Services