Manage international client accommodation services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBEDU505A, 'Manage international client accommodation services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage international client accommodation services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Manage communication and information in relation to accommodation for international clients

1.1. Define and document roles and responsibilities in relation to accommodation services for international clients in an international education organisation

1.2. Identify appropriate accommodation options for international clients

1.3. Identify and communicate accommodation services policy and procedures to international clients and other stakeholders

1.4. Consult with international clients and other stakeholders about accommodation needs

1.5. Identify and record details of accommodation needs of individual international students

1.6. Make available current information on appropriate accommodation options including details of facilities and services of accommodation providers

1.7. Establish and implement processes for dissemination, review and update of accommodation-related information

1.8. Evaluate changing needs and lifestyles of international clients and associated accommodation requirements, and provide appropriate advice

2. Implement organisational policies and procedures for managing accommodation for international clients

2.1. Examine and evaluate accommodation policies

2.2. Establish procedures for managing accommodation in view of trends in international client demand

2.3. Establish procedures for determining and reviewing suitability of appropriate accommodation options to meet the needs of a range of international clients

2.4. Identify and implement improvements for policies and procedures, as approved in line with organisational procedures

3. Manage accommodation placements for international clients

3.1. Establish and implement processes to compile and maintain accurate information about appropriate accommodation options to meet the needs of a range of international clients

3.2. Discuss options with clients and colleagues, and arrange visits to accommodation providers including pre-placement visits

3.3. Establish processes for feedback from international clients, providers and staff on suitability and quality of accommodation services and facilities

3.4. Implement procedures to monitor and supervise accommodation facilities as applicable

3.5. Receive and act on reports on accommodation services and facilities, and disseminate reports according to organisational policies and procedures

4. Facilitate legislative compliance by staff, providers and clients regarding accommodation for international clients

4.1. Make available relevant legislative documents to accommodation providers, international clients and staff as required

4.2. Prepare presentations to accommodation providers in relation to their obligations under relevant legislation

4.3. Establish processes for assessing accommodation provision for clients under 18 years of age

4.4. Ensure policy and grievance procedures are compliant with relevant legislative and regulatory compliance requirements, and clearly communicated to international clients, accommodation providers and staff

4.5. Establish strategies for the continuous improvement of accommodation services