Manage performance management systems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBHRM503B, 'Manage performance management systems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage performance management systems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop performance management systems

1.1. Analyse strategic and operational plans to identify relevant policies and objectives for performance management system

1.2. Design methods and processes for line managers to develop key performance indicators for those reporting to them

1.3. Develop organisational timeframes and processes for formal performance management sessions

1.4. Ensure performance management systems developed are flexible enough to cover the range of employment situations in the organisation

1.5. Consult with key stakeholders about the system and agree on its features

1.6. Gain support for the implementation of the performance management system

2. Implement performance management systems

2.1. Train relevant groups and individuals to monitor performance, identify performance gaps and manage talent

2.2. Ensure that line managers are monitoring performance regularly and that intervention occurs to address poor performance and acknowledge excellent performance

2.3. Work with line managers, where necessary, to assist them to address poor performance according to organisational policies and legal requirements

2.4. Support line managers to counsel and discipline employees who continue to perform below standard

2.5. Provide support to terminate employees who fail to respond to interventions, according to organisational protocols and legislative requirements

2.6. Recognise excellence according to organisational policy

2.7. Ensure recorded outcomes of performance management sessions are accessible and stored according to organisational policy

3. Coordinate formal feedback processes

3.1. Develop performance feedback plans by relevant managers or team leaders and lodge them with human resources staff

3.2. Provide training and assistance to managers or team leaders participating in the feedback process

3.3. Agree on and sign plans for performance improvement and individual learning and development

3.4. Establish processes to deal with problems or grievances that arise from the performance feedback

3.5. Make specialist advice on career development available to participants in the process

4. Coordinate individual or group learning development plans

4.1. Contract appropriate providers for performance development, as identified by the plans, according to organisational policy

4.2. Design learning and development plans to contribute to the development of a learning organisation

4.3. Deliver learning and development plans according to agreed timeframes and ensure they deliver specified outcomes

4.4. Monitor learning and development activities to ensure compliance with quality assurance standards

4.5. Negotiate remedial action with providers where necessary

4.6. Generate reports to advise appropriate managers on progress and success rates of activities

4.7. Regularly evaluate and improve all aspects of the performance management system, in keeping with organisational objectives and policies

Qualifications and Skillsets

BSBHRM503B appears in the following qualifications:

  • BSB51807 - Diploma of Unionism and Industrial Relations
  • BSB50607 - Diploma of Human Resources Management
  • BSB51107 - Diploma of Management
  • BSB60307 - Advanced Diploma of Customer Contact
  • BSB50311 - Diploma of Customer Contact
  • CPP50811 - Diploma of Waste Management
  • HLT52012 - Diploma of Practice Management
  • SIS50712 - Diploma of Sport and Recreation Management