Lead effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBLDR402, 'Lead effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Lead effective workplace relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect, analyse and communicate information and ideas

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence as leader

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes

4.5 Manage conflict constructively within the organisation's processes

Qualifications and Skillsets

BSBLDR402 appears in the following qualifications:

  • CPC40808 - Certificate IV in Swimming Pool and Spa Building
  • CPC40208 - Certificate IV in Building and Construction (Contract Administration)
  • CPC40508 - Certificate IV in Building and Construction (Site Management)
  • CPC40110 - Certificate IV in Building and Construction (Building)
  • CPC40808 - Certificate IV in Swimming Pool and Spa Building
  • CPC40912 - Certificate IV in Plumbing and Service
  • CPC40208 - Certificate IV in Building and Construction (Contract Administration)
  • CPC40508 - Certificate IV in Building and Construction (Site Management)
  • CPC40110 - Certificate IV in Building and Construction (Building)
  • AUR40514 - Certificate IV in Vehicle Loss Assessing
  • BSB52015 - Diploma of Conveyancing
  • BSB41015 - Certificate IV in Human Resources
  • BSB42015 - Certificate IV in Leadership and Management
  • BSB41615 - Certificate IV in Purchasing
  • BSB41115 - Certificate IV in International Trade
  • BSB30715 - Certificate III in Work Health and Safety
  • BSB40615 - Certificate IV in Business Sales
  • BSB40315 - Certificate IV in Customer Engagement
  • BSB61115 - Advanced Diploma of Conveyancing
  • BSB41315 - Certificate IV in Marketing
  • FNS50215 - Diploma of Accounting
  • FNS41915 - Certificate IV in Personal Injury Management
  • FNS50815 - Diploma of Integrated Risk Management
  • FNS41115 - Certificate IV in Financial Markets Operations
  • FNS41415 - Certificate IV in General Insurance
  • FNS41815 - Certificate IV in Financial Services
  • CHC44015 - Certificate IV in Coordination of volunteer programs
  • CHC43115 - Certificate IV in Disability
  • CHC43015 - Certificate IV in Ageing Support
  • CSC40115 - Certificate IV in Correctional Practice
  • HLT43015 - Certificate IV in Allied Health Assistance
  • HLT47515 - Certificate IV in Operating Theatre Technical Support
  • HLT47315 - Certificate IV in Health Administration
  • HLT57415 - Diploma of Audiometry
  • HLT47415 - Certificate IV in Audiometry
  • HLT47115 - Certificate IV in Hospital/Health Services Pharmacy Support
  • HLT57915 - Diploma of Anaesthetic Technology
  • HLT47615 - Certificate IV in Cardiac Technology
  • HLT47815 - Certificate IV in Optical Dispensing
  • HLT46015 - Certificate IV in Population Health
  • HLT46115 - Certificate IV in Indigenous Environmental Health
  • RII40815 - Certificate IV in Civil Construction Design
  • BSB42415 - Certificate IV in Marketing and Communication
  • BSB42515 - Certificate IV in Small Business Management
  • FNS42115 - Certificate IV in Personal Injury Management
  • ICT41115 - Certificate IV in Telecommunications Network Design
  • CUA40615 - Certificate IV in Aboriginal and Torres Strait Islander Cultural Arts
  • CUA41215 - Certificate IV in Screen and Media
  • CUA40915 - Certificate IV in Music Industry
  • CUA40815 - Certificate IV in Arts Administration
  • CUA41315 - Certificate IV in Visual Arts
  • PSP40116 - Certificate IV in Government (HRM/GSD/LND/Injury claims administration/Injury rehabilitation management/BDR/REV)
  • AUR40716 - Certificate IV in Automotive Body Repair Technology
  • AUR40116 - Certificate IV in Automotive Management
  • PPM40216 - Certificate IV in Papermaking Operations
  • PPM40116 - Certificate IV in Pulping Operations
  • FWP40216 - Certificate IV in Timber Processing
  • FWP40116 - Certificate IV in Forest Operations
  • MSM50316 - Diploma of Production Management

And the skillsets: