Recommend products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBPRO301A, 'Recommend products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Recommend products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop and maintain knowledge of products and services

1.1. Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

1.2. Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

1.3. Accurately document and maintain information on products and services in a format consistent with organisational requirements

1.4. Apply acquired knowledge to improve quality within personal work areas

2. Recommend products and services

2.1. Ensure that recommendations on products and services are in line with organisational requirements

2.2. Provide recommendations that emphasise product and service issues relevant to client needs

2.3. Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

2.4. Structure recommendations to identify clear benefits to clients and the organisation

3. Advise on promotional activities

3.1. Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

3.2. Ensure that promotional documentation and materials are appropriate to presentation of the organisation's products and services

3.3. Ensure that costs of promotional activities conform to budget resources

3.4. Estimate impact of promotional activities from verifiable customer feedback sources

3.5. Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Qualifications and Skillsets

BSBPRO301A appears in the following qualifications:

  • LMF31608 - Certificate III in Security Screens and Grills
  • BSB30807 - Certificate III in Recordkeeping
  • BSB30110 - Certificate III in Business
  • BSB30707 - Certificate III in Occupational Health and Safety
  • BSB30407 - Certificate III in Business Administration
  • BSB30607 - Certificate III in International Trade
  • BSB30207 - Certificate III in Customer Contact
  • BSB31012 - Certificate III in Business Administration (Legal)
  • BSB31107 - Certificate III in Business Administration (Medical)
  • BSB30907 - Certificate III in Business Administration (Education)
  • BSB20207 - Certificate II in Customer Contact
  • BSB31007 - Certificate III in Business Administration (Legal)
  • CUS30309 - Certificate III in Music Business
  • AHC32710 - Certificate III in Rural Merchandising
  • AHC32410 - Certificate III in Irrigation
  • AHC31210 - Certificate III in Retail Nursery
  • BSB30912 - Certificate III in Business Administration (Education)
  • BSB30112 - Certificate III in Business
  • BSB30612 - Certificate III in International Trade
  • BSB31112 - Certificate III in Business Administration (Medical)
  • CUV30411 - Certificate III in Arts Administration
  • BSB30412 - Certificate III in Business Administration