Develop product knowledge

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBPRO401A, 'Develop product knowledge'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop product knowledge' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Acquire knowledge of products in a specified area

1.1. Identify information sources about products in a specified area and evaluate them for reliability and validity

1.2. Identify product purpose/s and use/s

1.3. Identify key features of the product/s

1.4. Identify product strengths and weaknesses

1.5. Articulate guarantees and warranties and identify service support details

2. Convert product knowledge into benefits

2.1. Identify features of the product which have potential buyer appeal

2.2. Present features of the product which have buyer appeal as benefits to the buyer

2.3. Present product benefits within the context of organisational requirements and legislation

3. Evaluate competitors' products

3.1. Use a range of information sources to identify competitors' products

3.2. Compare features, benefits, strengths and weaknesses of competitors' products with own products

3.3. Establish relative standing of the organisation's product with the competitors' product/s and communicate differences to the buyer

Qualifications and Skillsets

BSBPRO401A appears in the following qualifications:

  • ICP40610 - Certificate IV in Printing and Graphic Arts (Management_Sales)
  • LMF31608 - Certificate III in Security Screens and Grills
  • AUR30211 - Certificate III in Bicycles
  • AUR31005 - Certificate III in Automotive Sales
  • AUR20311 - Certificate II in Bicycles
  • BSB30207 - Certificate III in Customer Contact
  • BSB41307 - Certificate IV in Marketing
  • BSB40107 - Certificate IV in Advertising
  • BSB40610 - Certificate IV in Business Sales
  • CHC30908 - Certificate III in Employment Services
  • AUR20312 - Certificate II in Bicycle Mechanical Technology
  • SIR20207 - Certificate II in Retail
  • CHC30912 - Certificate III in Employment Services
  • AUR31012 - Certificate III in Automotive Sales
  • AUR32613 - Certificate III in Automotive Tyre Management