Manage stress in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWOR403A, 'Manage stress in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage stress in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop and implement personal stress management strategy

1.1. Recognise signs and sources of stress

1.2. Use appropriate techniques to manage own stress

1.3. Maintain personal stamina and resilience

1.4. Maintain personal work/life balance

1.5. Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1. Analyse and understand potential sources of fatigue and stress in the work environment

2.2. Develop an understanding of a range of stress management techniques within a team

2.3. Develop techniques to support the achievement of key performance indicators (KPIs) and priorities

2.4. Encourage team members to support each other in managing stress

2.5. Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6. Adopt stamina management strategies to maximise performance

2.7. Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1. Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2. Use appropriate time management tools and techniques

3.3. Develop individual/group training and development program as required

3.4. Use team meetings and other opportunities to discuss stress management techniques and to coach staff in using these techniques

3.5. Regularly evaluate tools, techniques and strategies

3.6. Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1. Develop a strategy to engage and develop team members

4.2. Develop a communication strategy within a team

4.3. Manage and use team meetings effectively

4.4. Develop a supportive and responsive team environment

4.5. Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1. Monitor individual staff performance against performance requirements

5.2. Conduct regular staff reviews to identify variations and difficulties impacting on work requirements

5.3. Monitor and support team members when in stressful situations

5.4. Respond appropriately to behavioural signs of stress among team members

5.5. Monitor work/life balance of team members

5.6. Discuss outcomes and develop action plans with team members as appropriate

Qualifications and Skillsets

BSBWOR403A appears in the following qualifications:

  • BSB50307 - Diploma of Customer Contact
  • BSB40307 - Certificate IV in Customer Contact
  • BSB60307 - Advanced Diploma of Customer Contact
  • CHC40308 - Certificate IV in Disability
  • CHC52208 - Diploma of Community Services Coordination
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC50108 - Diploma of Disability
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CUS40209 - Certificate IV in Sound Production
  • CUS40309 - Certificate IV in Music Business
  • CUS40109 - Certificate IV in Music
  • FDF40110 - Certificate IV in Food Processing
  • FDF40210 - Certificate IV in Pharmaceutical Manufacturing
  • CUV40211 - Certificate IV in Aboriginal or Torres Strait Islander Cultural Arts
  • CUV40611 - Certificate IV in Opal Cutting and Polishing
  • CUV40111 - Certificate IV in Visual Arts
  • CUV40411 - Certificate IV in Photo Imaging
  • BSB40311 - Certificate IV in Customer Contact
  • BSB50311 - Diploma of Customer Contact
  • FDF41012 - Certificate IV in Flour Milling
  • CHC40312 - Certificate IV in Disability
  • CHC52312 - Diploma of Community Services (Development and or Humanitarian Assistance)
  • CHC60112 - Advanced Diploma of Disability
  • CHC52212 - Diploma of Community Services Coordination
  • BSB40312 - Certificate IV in Customer Contact
  • PUA42912 - Certificate IV in Public Safety (Biosecurity Response Leadership)