Support employee and industrial relations procedures

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWRK411A, 'Support employee and industrial relations procedures'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support employee and industrial relations procedures' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

1. Communicate and implement organisation’s employee relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support workplace strategies to effectively communicate with relevant persons and groups on employee relations

1.4 Promote the organisation’s employee relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance employee relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s employee relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on employee relations

3.5 Provide information and advice to relevant persons and groups

Qualifications and Skillsets

BSBWRK411A appears in the following qualifications:

  • BSB41013 - Certificate IV in Human Resources
  • TLI50713 - Diploma of Bus and Coach Operations