Manage industrial relations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWRK509A, 'Manage industrial relations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage industrial relations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop industrial relations strategies/policies

1.1. Analyse strategic plans and operational plans to determine long-term industrial relations objectives

1.2. Analyse existing industrial relations performance in relation to strategic industrial relations objectives

1.3. Evaluate options in terms of cost benefit, risk analysis and current legislative requirements

1.4. Establish industrial relations strategies/policies within the management team

1.5. Identify the knowledge and skills needed by management and the workforce to effectively implement these strategies/policies

2. Implement industrial relations strategies/policies and plans

2.1. Develop an implementation plan and contingency plan for the industrial relations strategies/policies

2.2. Make arrangements for training and development in accordance with identified needs, to support the industrial relations plan

2.3. Undertake associated industrial relations activities to agree to changes required by policies or implementation plan

2.4. Ensure procedures for addressing grievances and conflict are properly documented

2.5. Communicate key issues about procedures for addressing grievances and conflict

3. Manage negotiations, conflict and disputes

3.1. Train individuals in conflict management techniques/procedures

3.2. Identify and where possible alleviate or eliminate, sources of conflict or grievance in accordance with legal requirements

3.3. Check documentation and other information sources to clarify issues in dispute

3.4. Obtain expert or specialist advice and/or refer to precedents, if required

3.5. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6. Advocate the organisation's position in negotiation to obtain agreement

3.7. Document and if necessary, certify the agreed outcomes with the relevant jurisdiction

3.8. Implement agreements

3.9. Take remedial action where groups or individuals fail to abide by agreements

Qualifications and Skillsets

BSBWRK509A appears in the following qualifications:

  • SIS50410 - Diploma of Sport and Recreation Administration
  • SIS50110 - Diploma of Facility Management
  • BSB50607 - Diploma of Human Resources Management
  • BSB51107 - Diploma of Management
  • AVI60110 - Advanced Diploma of Aviation (Flight Instruction)
  • TLI50410 - Diploma of Logistics
  • TLI50410 - Diploma of Logistics
  • HLT52007 - Diploma of Practice Management
  • SIR50107 - Diploma of Retail Management
  • MSA50311 - Diploma of Production Management
  • RII50409 - Diploma of Civil Construction Management
  • HLT52012 - Diploma of Practice Management
  • SIR50112 - Diploma of Retail Management