Provide services to older people with complex needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCAC412A, 'Provide services to older people with complex needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide services to older people with complex needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Evaluate and prioritise the needs of an older person with complex care issues

1.1 Demonstrate understanding of the impact of dual/multiple diagnosis can have on identifying and prioritising needs

1.2 In collaboration with a health professional, determine whether this person requires high level assessment prior to undertaking any evaluation activities

1.3 Utilise purpose designed tools to assess specific problems of the older person according to job role and responsibilities

1.4 Seek advice from health professionals as required to analyse and interpret assessment data

1.5 Seek advice from appropriate personnel as required to determine service issues associated with assessment information

1.6 Recognise the impact of complex care issues on the carer/s

1.7 Identify indicators of elder abuse or neglect and respond appropriately in line with organisation guidelines

2. Liaise and negotiate with appropriate personnel in the development of a service delivery plan

2.1 Utilise best practice guidelines when choosing strategies to address complex and/or special needs

2.2 Liaise with relevant experts when developing service delivery plans

2.3 Negotiate and establish goals with the older person, their advocate/s and/or their significant other/s, aiming to achieve maximum quality of life

2.4 Access and/or negotiate resources in order to deliver identified services

2.5 Access community support agencies to facilitate the achievement of established goals

3. Coordinate the delivery of the service delivery plan

3.1 Delegate services and care activities to appropriately skilled workers

3.2 Recognise when a service and/or care worker is no longer able to provide the level of service required

3.3 Provide support and respite for the carer/s

3.4 Determine all service providers' understanding of the service delivery plan and their roles and responsibilities within that plan

4. Coordinate the monitoring, evaluation and review of the service delivery plan

4.1 Determine all service providers' understanding of the mechanism/s for providing feedback on the effectiveness of the service delivery plan

4.2 Seek feedback from all service providers when evaluating effectiveness of the service delivery plan and re-prioritising care needs

4.3 Seek feedback from the older person and/or their advocate when evaluating effectiveness of the service delivery plan

4.4 Seek advice and assistance from relevant health professionals when the older person's goals are not being reached

Qualifications and Skillsets

CHCAC412A appears in the following qualifications:

  • CHC40108 - Certificate IV in Aged Care
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC40308 - Certificate IV in Disability
  • CHC50508 - Diploma of Leisure and Health
  • CHC30308 - Certificate III in Home and Community Care
  • HLT43407 - Certificate IV in Nursing (Enrolled/Division 2 nursing)