Facilitate responsible behaviour

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS401C, 'Facilitate responsible behaviour'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Facilitate responsible behaviour' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



1. Monitor behaviour of the client

1.1 Use formal and informal methods to observe and monitor client behaviour

1.2 Assess behaviours of concern for potential conflict and use a range of preventative and defusing strategies

1.3 Evaluate client behaviour and interactions in a fair, objective and consistent manner

1.4 Ensure decisions on action are consistent with all available evidence and organisation practice/ procedures

1.5 Seek specialist advice and make referrals where required

2. Use communication strategies to de-escalate conflict

2.1 Conduct interactions with clients in a fair, just, humane, equitable and positive manner

2.2 Use communication strategies with individuals for effective interaction and problem solving

2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses

2.5 Use negotiation techniques to divert and minimise aggressive behaviour

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes

3. Respond to behaviours of concern

3.1 Challenge behaviours of concern and outline options and opportunities to change clearly and with positive encouragement

3.2 Confirm the implications of continuing behaviours of concern clearly, calmly and objectively

3.3 Use techniques according to organisation's procedures to ensure personal safety and safety of clients/colleagues.

3.4 If physical force must be used to ensure safety, apply the minimum level of force required and report in accordance with policies and procedures

3.5 Select strategies to address aggressive and unacceptable behaviour, that are accurate, clear and comply with procedures

3.6 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour

3.7 Carry out intervention strategies according to an analysis of the situation and organisation policies and procedures.

3.8 Report incidents in a manner that complies with policy, procedures and legislation

Qualifications and Skillsets

CHCCS401C appears in the following qualifications:

  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • CHC42312 - Certificate IV in Mediation
  • CHC40412 - Certificate IV in Alcohol and Other Drugs
  • CHC40212 - Certificate IV in Home and Community Care
  • CHC42512 - Certificate IV in Community Services (Information, advice and referral)
  • CHC51912 - Diploma of Relationship Education
  • CHC30612 - Certificate III in Active Volunteering
  • CHC41812 - Certificate IV in Youth Work
  • CHC30112 - Certificate III in Community Services Work
  • CHC20112 - Certificate II in Community Services
  • CHC40512 - Certificate IV in Mental Health
  • CHC30312 - Certificate III in Home and Community Care
  • HLT40412 - Certificate IV in Health Supervision
  • HLT32412 - Certificate III in Allied Health Assistance
  • HLT42512 - Certificate IV in Allied Health Assistance
  • HLT31412 - Certificate III in Hospital-Health Services Pharmacy Support
  • HLT32912 - Certificate III in Health Administration
  • HLT32812 - Certificate III in Health Support Services
  • HLT31112 - Certificate III in Sterilisation Services
  • HLT32512 - Certificate III in Health Services Assistance
  • HLT43212 - Certificate IV in Health Administration
  • HLT31512 - Certificate III in Nutrition and Dietetic Assistance
  • CHC41912 - Certificate IV in Youth Justice

And the skillsets: