Respond holistically to client issues and refer appropriately

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS422A, 'Respond holistically to client issues and refer appropriately'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond holistically to client issues and refer appropriately' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish interpersonal relationship with client

1.1 Define boundaries and use communication skills that will establish a trusting and respectful relationship

1.2 Utilise facilitative communication skills to assist the client to identify areas of concern, to prioritise areas for immediate and longer term action and to determine options for action and workable strategies to address their priority areas

1.3 Share relevant information with client about options and services available to enable them to make informed decisions

2. Identify the range of issues impacting on the client and assess client needs

2.1 Identify indicators of harm, neglect, abuse or risk of harm

2.2 Use observations, assessment tools and questioning to identify possible presenting issues

2.3 Seek information from a range of appropriate sources to determine the range of issues that may be affecting the client within organisation policies and procedures regarding autonomy, privacy and confidentiality

2.4 Apply organisation procedures for collecting and analysing client information

2.5 Examine all client information to determine the degree to which other issues may impact on the possible services that can be provided by the organisation

3. Analyse and assess information to determine appropriate course of action to be followed

3.1 Assess the level of risk to the client and others directly involved using tools approved or adopted by the organisation

3.2 Follow organisation procedures and address legal requirements and duty of care obligations in responding to indicators of risk of abuse, neglect or harm

3.3 Identify and prioritise client's current needs and available sources of assistance

3.4 Identify organisation's capacity to meet range of client needs to be addressed

3.5 Apply accepted procedures to assess the option of bringing in specialist support and continuing to work with the client

3.6 Share relevant information with client about options and services available to enable them to make informed decisions

3.7 Provide the client with resources as appropriate

3.8 Follow relevant State/territory legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm

4. Refer client to other services to provide coordinated support

4.1 Identify a client's need for support internal and external to the agency

4.2 Implement appropriate procedures to address potential emergency or crisis situation

4.3 Comply with cultural obligations when working with clients

4.4 Work with the client and significant others where relevant to motivate, support and encourage the client

4.5 Identify current needs and sources of assistance, and give support as appropriate

5. Review effectiveness of services provided to meet client needs

5.1 Review outcomes in accordance with organisation procedures and in consultation with clients, carers and significant others, case managers and other service providers

5.2 Complete document/s as required and in line with organisation procedures

Qualifications and Skillsets

CHCCS422A appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC42308 - Certificate IV in Mediation
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC40308 - Certificate IV in Disability
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC30508 - Certificate III in Social Housing
  • CHC40808 - Certificate IV in Community Development
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC42208 - Certificate IV in Telephone Counselling Skills
  • CHC41808 - Certificate IV in Youth Work
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC40708 - Certificate IV in Community Services Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC51908 - Diploma of Relationship Education
  • CHC51608 - Diploma of Employment Services
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC40908 - Certificate IV in Social Housing
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC50708 - Diploma of Community Development
  • CHC41008 - Certificate IV in Community Services Advocacy
  • HLT44007 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)