Provide support and care relating to loss and grief

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS426A, 'Provide support and care relating to loss and grief'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide support and care relating to loss and grief' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify effects and impact of loss and features of grief

1.1 Clarify the impact of specific loss(es) and common features of grief and trauma and their interplay at the individual, family and community level

1.2 Recognise common but also distinctive expressions of grief and complex grief

1.3 Take into account distinctive social, cultural, ethnic and spiritual differences in loss and grief

1.4 Recognise the elevated risk of developing negative impacts on health and well being after a loss

1.5 Recognise and understand disenfranchised grief

1.6 Identify and demonstrate understanding and respect for specific approaches and responses of individuals, families and communities to grief

1.7 Demonstrate understanding of integration of loss

2. Engage empathically with people who are living with loss

2.1 Interact with individuals with empathy, sensitivity, professionalism and courtesy

2.2 Identify and respect social, cultural, ethnic and spiritual differences which may affect grief and bereavement responses

2.3 Apply, within culturally appropriate boundaries verbal and non-verbal approaches to dealing with and responding to grieving individuals

2.4 Apply, within culturally appropriate boundaries empathic listening skills

3. Provide support for individuals who are grieving and identify potential for healing and growth

3.1 Recognise common reactions to loss and the range of grief responses

3.2 Recognise common reactions to trauma and the range of responses

3.3 Identify individuals experiencing difficulty in coping with grief and trauma and link them with options for further help as needed

3.4 Demonstrate understanding of the role of complex grief reactions

3.5 Identify and assess an individual's suicide risk and where necessary refer to appropriate services

3.6 Use, within culturally appropriate boundaries communication techniques to respond to each individual's needs in relation to their grief and bereavement

3.7 Identify, suggest or use strategies for formal and informal grief and bereavement support

3.8 Maintain confidentiality in line with organisation practices

4. Identify, inform and refer to appropriate grief and bereavement care services and resources

4.1 Identify grief and bereavement care services available in the community

4.2 Identify referral procedures in accordance with organisation policies and procedures

4.3 Identify and make accessible general grief and bereavement care information resources

4.4 Fully inform individual about grief and bereavement care service options

4.5 Obtain feedback from individual to determine whether options are clearly understood

5. Identify and recognise risks associated with grief and bereavement support

5.1 Identify and recognise a range of risks associated with grief and bereavement support

5.2 Develop and implement appropriate strategies to minimise risks associated with grief and bereavement support

6. Access appropriate supervision and debriefing

6.1 Identify the need to access appropriate supervision

6.2 Identify the need to access appropriate debriefing

6.3 Develop and implement appropriate strategies to access supervision and debriefing

7. Review and evaluate grief and bereavement support provided

7.1 Reflect on outcomes during and after support is provided

7.2 Identify where further support is required

7.3 Review practices for continuous improvement

Qualifications and Skillsets

CHCCS426A appears in the following qualifications:

  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC42308 - Certificate IV in Mediation
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC40308 - Certificate IV in Disability
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC42208 - Certificate IV in Telephone Counselling Skills
  • CHC52208 - Diploma of Community Services Coordination
  • CHC40708 - Certificate IV in Community Services Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC51708 - Diploma of Counselling
  • CHC40508 - Certificate IV in Mental Health
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CHC50308 - Diploma of Community Services (Mental health)
  • CHC30208 - Certificate III in Aged Care
  • CHC30308 - Certificate III in Home and Community Care