Manage work in the development and/or humanitarian assistance sector

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCDHA501A, 'Manage work in the development and/or humanitarian assistance sector'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage work in the development and/or humanitarian assistance sector' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Manage delivery of relief and/or development services and programs

1.1 Use appropriate management strategies and practices to ensure services provided address concepts and principles of aid effectiveness and community development

1.2 Align management practices with the goals and objectives of the organisation and/or program

1.3 Develop, maintain and apply knowledge and understanding of development strategies, institutions and procedures of partners in guiding delivery of services and programs

1.4 Support partners to develop effective policies and strategies to achieve identified goals and objectives

1.5 Support partners to exercise effective leadership in the implementation of their development policies and strategies

1.6 Support partners to coordinate development actions to achieve identified goals and objectives

1.7 Support personnel involved in service delivery, ensuring their safety and security in the field

1.8 Manage changing teams effectively to support service delivery

1.9 Make rapid situational assessments and complex and difficult decisions associated with service delivery, taking into account cultural and ethical considerations, power structures, organisation requirements and international standards and conventions

2. Use high level communication and interpersonal skills to manage effectively

2.1 Maintain and enhance skills in communication and interpersonal relationships as an ongoing priority to support effective management of aspects of development and/or humanitarian assistance work within scope of own work role

2.2 Exercise discretion in oral and written communication in relation to sensitive issues such as those of a personal, political, cultural and economic nature

2.3 Develop and apply protocols and procedures relevant to each particular situation to support accuracy and understanding of information provided and received

2.4 Take into account individual and cultural differences of stakeholders including differences related to disadvantage and/or disability

2.5 Ensure all communication is targeted to facilitate the achievement of identified outcomes and maintain an appropriately open and inclusive approach

2.6 Manage communication issues in a manner that enhances a community-centred approach consistent with development and/or humanitarian assistance work role requirements

2.7 Take appropriate measures to resolve conflict and interpersonal differences

3. Manage stakeholder relationships

3.1 Manage stakeholder relationships in a manner that supports achievement of identified development outcomes for partners

3.2 Establish and maintain relationships with other development and/or humanitarian assistance partners as a basis for more effective service delivery

3.3 Collaborate with partners to develop strategies and practices that add value and result in more effective development and/or assistance outcomes

3.4 Role model effective stakeholder relationships and support all workers to take a collaborative approach to development and/or humanitarian assistance work

4. Manage resources, systems and practices to achieve identified outcomes

4.1 Monitor and review aspects of development and/or humanitarian assistance work on an ongoing basis

4.2 Work with partners and other contributing organisations, where appropriate, to regularly evaluate ongoing effectiveness of the program in achieving identified outcomes

4.3 Contribute evaluation results for use in ongoing decision-making to ensure the most effective outcome possible in delivery of services

4.4 Adjust or amend systems and practices as required to improve development and/or humanitarian assistance outcomes throughout the 'life' of the program

4.5 Communicate evaluation results widely to provide all stakeholders with an evidence base to support effective decision making in the field

4.6 Use open and transparent participatory processes and practices in the use and management of resources for development and/or humanitarian assistance work

5. Manage risk in a development or humanitarian assistance context

5.1 Put in place appropriate measures to establish safety and security of personnel and manage their ongoing safety and security throughout development and/or humanitarian assistance work

5.2 Manage specific risks in relation to development or humanitarian assistance work

5.3 Manage risk associated with adverse publicity that may impact the success of the program relating to issues

5.4 Manage risk associated with personnel working under pressure and in difficult conditions, especially over extended periods of time

5.5 Manage risk associated with working in highly complex and rapidly changing contexts and needing to respond quickly and effectively to largely unpredictable and challenging issues

Qualifications and Skillsets

CHCDHA501A appears in the following qualifications:

  • CHC42810 - Certificate IV in Community Services (Development and/or Humanitarian Assistance)
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)