Maintain the organisation's information systems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCINF302C, 'Maintain the organisation's information systems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain the organisation's information systems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Maintain accurate records

1.1 Identify information needs of clients and key stakeholders and negotiate options for meeting them with client and other relevant people

1.2 Update and maintain records and information in accordance with organisation procedures and report breaches to supervisor or management

1.3 Identify and access appropriate and relevant sources of information so the organisation can provide information relevant to its service delivery

1.4 Maintain specific information, including client assessment and referral records in accordance with organisation procedures and confidentiality considerations

1.5 Prepare and present reports to the required standard

2. Handle organisation correspondence

2.1 Deal with incoming correspondence according to established organisation guidelines

2.2 Prepare and despatch outgoing correspondence in accordance with organisation procedures

3. Provide information as required

3.1 Collect, index and maintain information in accordance with organisation procedures and requirements and to assure its currency and relevance

3.2 Prepare and present required information in a manner appropriate to audience and purpose and consistent with organisation procedures

3.3 Collect and maintain client statistics, inquiries and other data as required

3.4 Utilise appropriate processes to handle and process data to address workplace needs

Qualifications and Skillsets

CHCINF302C appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC41908 - Certificate IV in Youth Justice
  • CHC30508 - Certificate III in Social Housing
  • CHC30908 - Certificate III in Employment Services
  • CHC51908 - Diploma of Relationship Education
  • CHC51008 - Diploma of Children's Services (Outside school hours care)
  • CHC30208 - Certificate III in Aged Care
  • CHC30608 - Certificate III in Active Volunteering
  • CHC42408 - Certificate IV in Relationship Education
  • HLT43707 - Certificate IV in Optical Technology
  • HLT43712 - Certificate IV in Optical Technology
  • CHC51912 - Diploma of Relationship Education