Undertake research activities

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCPOL3A, 'Undertake research activities'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Undertake research activities' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Prepare a research plan


The views and interests of stakeholders are reflected in the research methodology and it and is compatible with ethical considerations


The research methodology is selected for suitability to the needs, purposes and resources and maximising credibility of outcomes


Research strategies are selected and used which are appropriate to the client group, the subject matter being researched, the resources available and the outcomes sought


Strategies for validating research outcomes are incorporated within the research plan


Implement appropriate research strategies


Resources needed to conduct research are determined and allocated


All relevant information is collected in a timely manner and recorded and stored to ensure validity, confidentiality and security


A representative range of people and groups with an interest in the issues is identified and consulted in appropriate ways to ensure the validity of outcomes


Consultation is undertaken according to the agreed practices and protocol of own and other agencies


Consideration of cultural sensitivities and ethical issues is imbedded in all consultation


Organise and analyse information


Information is organised in a form which allows analysis and is suitable for the purpose of the research


Patterns and explanations developed are derived from the data to ensure validity and reliability


Report the findings of the research


Complete and accurate details of the research methodology, information and analysis are reported in an accessible and useable style and format


Opportunities are provided for the validation of the research findings


The results of the research are reported and made available to all relevant stakeholders

Qualifications and Skillsets

CHCPOL3A appears in the following qualifications:

  • BSB40307 - Certificate IV in Customer Contact