Coordinate offender management processes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CSCOFM020, 'Coordinate offender management processes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate offender management processes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop a case management model

1.1 Assess organisation’s program needs according to organisational philosophy, strategic plans, purpose and structure.

1.2 Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation’s clients.

1.3 Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly.

1.4 Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.

1.5 Explore a range of options for addressing the organisation’s strategic objectives for offender management priorities and select for inclusion in case management processes.

1.6 Gain agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes.

1.7 Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers.

1.8 Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan.

1.9 Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process.

2. Determine implementation procedures

2.1 Put in place practical strategies and resources to support key people involved in implementation.

2.2 Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained.

2.3 Negotiate support for case management processes with key people in the organisation.

2.4 Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints.

2.5 Ensure information sharing between key people in the organisation and their involvement in implementation processes.

2.6 Develop procedures to measure the progress of specialist client service delivery against defined performance indicators.

2.7 Define procedures to deal with crisis and risk.

2.8 Ensure that the case management process is understood and agreed to by all involved supervisory staff.

2.9 Establish suitable evaluation processes for ongoing implementation of the offender management process.

2.10 Check that all relevant reporting procedures meet the organisational requirements.

Qualifications and Skillsets

CSCOFM020 appears in the following qualifications:

  • CSC50115 - Diploma of Correctional Administration