Conduct interviews

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CSCORG005, 'Conduct interviews'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Conduct interviews' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan an interview

1.1 Negotiate and confirm purpose and objectives of interview with involved parties.

1.2 Check and confirm all relevant information from different information sources.

1.3 Select a comfortable interview location that provides privacy and the confidence to speak freely.

1.4 Notify the necessary participants of the venue, time and objectives of the interview.

2. Conduct an interview

2.1 Use interview techniques appropriately and document outcomes in required format.

2.2 Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

2.3 Deal constructively with negative responses and manage conflict.

2.4 Adapt communication methods to suit individual needs.

2.5 Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

2.6 Take appropriate action according to observed behaviour and responses.

2.7 Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

3. Implement decisions

3.1 Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

3.2 Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

3.3 Give responses and feedback that help achieve the purpose of the interview to key people.

3.4 Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Qualifications and Skillsets

CSCORG005 appears in the following qualifications:

  • CSC30115 - Certificate III in Correctional Practice
  • CSC40115 - Certificate IV in Correctional Practice