Manage the delivery of a quality correctional service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CSCORG603A, 'Manage the delivery of a quality correctional service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage the delivery of a quality correctional service' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Analyse service needs.

1.1 Research information on the history, profiles and needs of clients using a range of accurate and reliable information.

1.2 Develop and maintain relevant and accurate records of needs.

1.3 Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.

1.4 Respond to feedback with positive, flexible options and proposals for improvements.

2Provide and review services.

2.1 Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.

2.2 Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.

2.3 Identify individual differences and special needs and consider these in service design.

2.4 Review service delivery to ensure that it reflects current best practice.

2.5 Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.

3Promote service.

3.1 Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.

3.2 Identify potential areas of difficulty in service and recommend solutions and a range of service options.

3.3 Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.

3.4 Assist service users to identify their needs and select the most suitable available service.

4Develop and enhance service.

4.1 Check that changes to service are within policy and budgetary frameworks.

4.2 Use relevant information relating to demand and trends to review client service delivery.

4.3 Use information on products and services to match client needs and service delivery.

4.4 Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.

Qualifications and Skillsets

CSCORG603A appears in the following qualifications:

  • CSC60107 - Advanced Diploma of Correctional Management
  • CSC60112 - Advanced Diploma of Correctional Management