Manage conflict through negotiation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CSCSAS306A, 'Manage conflict through negotiation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage conflict through negotiation' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Assess conflict.

1.1 Anticipate possible conflict situations and select appropriate response to prevent escalation.

1.2 Evaluate responses to conflict against legal requirements and organisational procedures.

1.3 Identify situations requiring assistance and support and request assistance promptly.

2Negotiate resolution.

2.1 Use strategies to resolve conflict that comply with organisational policies and procedures.

2.2 Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour.

2.3 Use communication techniques that are effective in ensuring mutual understanding.

2.4 Ensure negotiation styles take into account social and cultural differences.

2.5 Confirm mutual agreement to strategies and required outcomes with all relevant people.

3Evaluate responses.

3.1 Evaluate and review effectiveness of response according to legal and organisational requirements.

3.2 Provide accurate and constructive observations of incidents when reviewing and debriefing the situation.

3.3 Provide and maintain records and reports according to organisational requirements.

3.4 Recognise effects of stress and manage these using recognised stress management techniques.

Qualifications and Skillsets

CSCSAS306A appears in the following qualifications:

  • CSC30207 - Certificate III in Correctional Practice (Custodial)
  • CSC30107 - Certificate III in Correctional Practice
  • CSC40107 - Certificate IV in Correctional Practice
  • CSC30307 - Certificate III in Correctional Practice (Community)
  • PSP50304 - Diploma of Government (Court Services)
  • CSC40112 - Certificate IV in Correctional Practice
  • CSC30112 - Certificate III in Correctional Practice
  • PSP50312 - Diploma of Government (Court Services)