Determine client requirements and expectations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSCUS505A, 'Determine client requirements and expectations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Determine client requirements and expectations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop an awareness of the client's situation

1.1. Relevant facts and information are obtained courteously and professionally to determine client's situation prior to defining their expectations, requirements and objectives

1.2. Clients are encouraged to disclose relevant information to determine their personal and financial situation and special needs

1.3. Summary analysis of client's financial position is developed and the client contact categorised based on extent of client disclosure

1.4. Further advice is not offered or provided if client is categorised as requiring execution or settlement-only action

2. Obtain relevant knowledge of client's financial position and risk profile

2.1. Where relevant, client financial position is ascertained

2.2. Risk and fraud indicators are identified accurately and consistently

3. Determine client expectations and requirements with respect to financial markets advice

3.1. Client is encouraged to express and clarify their requirements and expectations and their concerns, if any are identified and responded to promptly and appropriately

3.2. Client's investment needs and preferences with respect to financial product selection or portfolio are determined

3.3. Specialist advice is sought where necessary or client is referred to appropriate personnel or organisation where required services are not available or cannot be provided

3.4. All information and facts provided by client are analysed and appropriate risk or reward and asset allocation strategies are determined in accordance with client requirements, organisation policies and guidelines and with relevant legislation or industry codes of practice

4. Prepare and update necessary documentation where required

4.1. All relevant client facts, financial and personal histories and completed disclosure documents are completed and filed in accordance with organisation policy and guidelines and relevant legislation and regulatory requirements

4.2. Client records are created or updated where necessary and client documentation, information and histories filed in a format and location readily accessible to other advisers

Qualifications and Skillsets

FNSCUS505A appears in the following qualifications:

  • FNS41410 - Certificate IV in General Insurance
  • FNS60710 - Advanced Diploma of Financial Licensing Management
  • FNS60410 - Advanced Diploma of Financial Planning
  • FNS51210 - Diploma of Insurance Broking
  • FNS51510 - Diploma of Credit Management
  • FNS51410 - Diploma of Loss Adjusting
  • FNS50710 - Diploma of Superannuation
  • FNS51110 - Diploma of General Insurance
  • FNS51010 - Diploma of Financial Markets
  • FNS41310 - Certificate IV in Personal Trust Administration
  • FNS40710 - Certificate IV in Financial Practice Support
  • FNS50910 - Diploma of Banking Services Management
  • FNS60510 - Advanced Diploma of Superannuation
  • FNS41411 - Certificate IV in General Insurance
  • FNS50711 - Diploma of Superannuation
  • FNS50611 - Diploma of Financial Planning
  • FNS60711 - Advanced Diploma of Financial Licensing Management
  • FNS51511 - Diploma of Credit Management
  • FNS51011 - Diploma of Financial Markets
  • FNS51811 - Diploma of Financial Services
  • FNS51312 - Diploma of Life Insurance
  • FNS60513 - Advanced Diploma of Superannuation