Assist with lifestyle and social support needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTCSD302D, 'Assist with lifestyle and social support needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Assist with lifestyle and social support needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Obtain information regarding the support that is required

1.1 Obtain client information from co-ordinator or supervisor

1.2 Contact and negotiate with the client an appropriate time and venue for the service

1.3 Confirm the scope, nature and frequency of the support needs required with the client and appropriate personnel

2. Maintain equipment and records as required

2.1 Record the details of visit/service in accordance with organisations requirements

2.2 Maintain and use vehicle appropriately in accordance within established guidelines and relevant state/territory transport policies

2.3 Maintain client privacy and confidentiality in accordance with organisation requirements

3. Deliver support service to client

3.1 Follow documented procedures and ethics when undertaking client service delivery to support a clients needs

3.2 Provide assistance in maintaining an environment that enables maximum well being according to own job role, responsibilities and established guidelines

3.3 Provide support that enables clients to direct their own care where appropriate and within the organisations policy and procedures, including directions given by the supervisor

3.4 Reflect the safety and needs of the clients when undertaking support service delivery

3.5 Inform and encourage clients to use appropriate support services

3.6 Inform clients in a courteous manner, the limitations of the service

3.7 Seek assistance when it is not possible to provide appropriate support to the client

3.8 Communicate to the client and other care givers the nature and scope of ongoing support

4. Record client support activities involving financial transactions

4.1 Obtain the clients signature on receipts where required

4.2 Document and retain receipts regarding all financial transactions involving client support activities and/or deal with this process according to established policies and procedures

5. Monitor and evaluate support given

5.1 Obtain and act upon all feedback given by the client regarding the provision of services

5.2 Provide feedback on client services to co-ordinator or other appropriate personnel

5.3 Provide feedback and suggestions where appropriate regarding the clients care plan/program and /or changes in the clients circumstances or needs

5.4 Obtain feedback from the client, client's family and other care givers to support service delivery

5.5 Assess their own job role according to feedback, and make adjustments where required to ensure ongoing best practice to support service delivery

Qualifications and Skillsets

HLTCSD302D appears in the following qualifications:

  • HLT32512 - Certificate III in Health Services Assistance