Support the care of clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTCSD304C, 'Support the care of clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support the care of clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish and maintain an appropriate relationship with a client

1.1 Demonstrate courtesy when communicating with all clients and staff in the service/organisation

1.2 Make initial contact with client regarding care and appropriate time for care according to the care plan and/or established procedures

1.3 Initiate interpersonal exchanges with clients as appropriate

1.4 Use constructive communication techniques to develop and maintain effective relationships with clients

1.5 Consistently generate in all relevant work activities undertaken the trust and confidence of clients

1.6 Consistently maintain confidentiality and privacy of clients

1.7 Respect the client rights and roles in decision making

1.8 Act upon feedback from client regarding quality of care

2. Provide assistance to meet client needs as directed

2.1 Assemble necessary equipment as and when required according to established procedures

2.2 Make client comfortable according to individual needs and established procedures

2.3 Provide assistance and support with minimum physical and emotional discomfort to clients and without risk to self

2.4 Undertake final check of client comfort and safety

2.5 Provide care according to the care plan and the direction of a health professional.

2.6 Recognise unique client care needs

2.7 Respect individual differences and ensure maximum privacy and safety when assisting with care

2.8 Provide continuing care according to established organisation procedures and to client care plan

2.9 Seek advice and assistance from appropriate sources, including client as required

2.10 Conscientiously provide duty of care in all relevant circumstances

2.11 Provide assistance as directed in emergency situations

3. Comply with established guidelines and procedures

3.1 Provide assistance and support in accordance with established organisation policy and procedures and infection control guidelines

3.2 Monitor own work to ensure the required standard of client support is maintained

3.3 Record client information as appropriate and conform with legal, professional and organisation requirements

3.4 Provide reports in accordance with organisation policy and procedures to relevant personnel as required

4. Recognise and pass on significant information about clients

4.1 Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel

4.2 Obtain information from relevant sources as required

4.3 Pass on significant information to appropriate care team member as required

Qualifications and Skillsets

HLTCSD304C appears in the following qualifications:

  • HLT32507 - Certificate III in Health Services Assistance
  • HLT32407 - Certificate III in Allied Health Assistance
  • HLT43107 - Certificate IV in Defence Health Care