Respond effectively to behaviours of concern

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTCSD306D, 'Respond effectively to behaviours of concern'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond effectively to behaviours of concern' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Plan response

1.1 Identify appropriate response to potential instances of behaviours of concern in line with work role and organisation policies and procedures

1.2 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.3 Give priority to safety of self and others in responding to behaviours of concern

2. Apply response

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour

2.5 Select appropriate strategies to suit particular instances of difficult or challenging behaviour

3. Report and review incidents

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate

Qualifications and Skillsets

HLTCSD306D appears in the following qualifications:

  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • CPP20212 - Certificate II in Security Operations
  • CHC40912 - Certificate IV in Social Housing
  • CHC20112 - Certificate II in Community Services
  • CHC42112 - Certificate IV in Career Development
  • CHC40512 - Certificate IV in Mental Health
  • HLT43512 - Certificate IV in Optical Dispensing
  • HLT40412 - Certificate IV in Health Supervision
  • HLT32412 - Certificate III in Allied Health Assistance
  • HLT42512 - Certificate IV in Allied Health Assistance
  • HLT21212 - Certificate II in Health Support Services
  • HLT31412 - Certificate III in Hospital-Health Services Pharmacy Support
  • HLT32912 - Certificate III in Health Administration
  • HLT43312 - Certificate IV in Medical Practice Assisting
  • HLT32812 - Certificate III in Health Support Services
  • HLT31112 - Certificate III in Sterilisation Services
  • HLT43612 - Certificate IV in Rehabilitation and Assistive Technology
  • HLT32512 - Certificate III in Health Services Assistance
  • HLT43112 - Certificate IV in Defence Health Care
  • HLT43212 - Certificate IV in Health Administration
  • HLT31512 - Certificate III in Nutrition and Dietetic Assistance
  • CHC41912 - Certificate IV in Youth Justice
  • TLI22313 - Certificate II in Rail Customer Service

And the skillsets: