Communicate and work effectively in health

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTHIR301C, 'Communicate and work effectively in health'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate and work effectively in health' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Work ethically

1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role

1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken

1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel

1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure

1.5 Show respect for rights and responsibilities of others through considered application of work practices

1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken

1.7 Recognise, avoid and/or address any conflict of interest

2. Communicate effectively in a health setting

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards

2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters

2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received

2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes

2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards

2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace

3. Practise high standards of personal hygiene

3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting

3.2 Wear personal protective equipment correctly according to organisation requirements

3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures

3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards

4. Promote a positive approach to health

4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health

4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate

4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy

4.4 Focus on preventing ill health and minimising risk in the workplace

5. Maintain professional work standards

5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel

5.2 Contribute to identifying and implementing improved work practices

5.3 Comply with relevant accreditation standards applying to work undertaken

5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken

5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements

5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority

6. Work effectively within the health care system

6.1 Demonstrate respect for workers from different sectors and levels of the industry

6.2 Work with awareness of the roles of various organisations in the health care system in Australia

6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians

7. Take responsibility for personal skill development

7.1 Seek advice from appropriate persons on areas for skills/knowledge development

7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager

7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training

7.4 Identify and prioritise personal work goals in accordance with organisation requirements

Qualifications and Skillsets

HLTHIR301C appears in the following qualifications:

  • HLT43712 - Certificate IV in Optical Technology
  • HLT41712 - Certificate IV in Neurophysiology Technology
  • HLT32412 - Certificate III in Allied Health Assistance
  • HLT41412 - Certificate IV in Cast Technology
  • HLT42112 - Certificate IV in Cardiac Technology
  • HLT32112 - Certificate III in Prosthetic-Orthotic Technology
  • HLT21212 - Certificate II in Health Support Services
  • HLT31412 - Certificate III in Hospital-Health Services Pharmacy Support
  • HLT41912 - Certificate IV in Sleep technology
  • HLT32912 - Certificate III in Health Administration
  • HLT43312 - Certificate IV in Medical Practice Assisting
  • HLT41012 - Certificate IV in Health Care (Ambulance)
  • HLT32812 - Certificate III in Health Support Services
  • HLT42712 - Certificate IV in Aromatherapy
  • HLT31812 - Certificate III in Dental Assisting
  • HLT41212 - Certificate IV in Ayurvedic Lifestyle Consultation
  • HLT31112 - Certificate III in Sterilisation Services
  • HLT41312 - Certificate IV in Audiometric Assessment
  • HLT30212 - Certificate III in Non-Emergency Client Transport
  • HLT42812 - Certificate IV in Kinesiology
  • HLT43612 - Certificate IV in Rehabilitation and Assistive Technology
  • HLT21112 - Certificate II in Emergency Medical Service First Response
  • HLT50612 - Diploma of Paramedical Science (Anaesthesia)
  • HLT41512 - Certificate IV in Hyperbaric Technology
  • HLT40312 - Certificate IV in Massage Therapy Practice
  • HLT31912 - Certificate III in Ambulance Communications (Call-taking)
  • HLT32712 - Certificate III in Dental Laboratory Assisting
  • HLT32512 - Certificate III in Health Services Assistance
  • HLT43112 - Certificate IV in Defence Health Care
  • HLT32012 - Certificate III in Mortuary Theatre Practice
  • HLT32612 - Certificate III in Pathology
  • HLT41112 - Certificate IV in Ambulance Communications
  • HLT31512 - Certificate III in Nutrition and Dietetic Assistance
  • HLT33112 - Certificate III in Basic Health Care
  • HLT21312 - Certificate II in Aboriginal and-or Torres Strait Islander Primary Health Care
  • HLT42612 - Certificate IV in Anaesthetic Technology