Work effectively with culturally diverse clients and co-workers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTHIR403B, 'Work effectively with culturally diverse clients and co-workers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively with culturally diverse clients and co-workers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Reflect cultural awareness in work practice


Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices


Use work practices that create a culturally and psychologically safe environment for all persons


Review and modify work practices in consultation with persons from diverse cultural backgrounds


Accept cultural diversity as a basis for effective work place and professional relationships


Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients


Use specific strategies to eliminate bias and discrimination in the workplace


Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


Communicate effectively with culturally diverse persons


Show respect for cultural diversity in all communication with clients, families, staff and others


Use communication constructively to develop and maintain effective relationships, mutual trust and confidence


Where language barriers exist, make efforts to communicate in the most effective way possible


Seek assistance from interpreters or other persons as required


Resolve cross-cultural misunderstandings


Identify issues that may cause conflict


If difficulties or misunderstandings occur, consider the impact of cultural differences


Make an effort to sensitively resolve differences, taking account of cultural considerations


Address any difficulties with appropriate people and seek assistance when required

Qualifications and Skillsets

HLTHIR403B appears in the following qualifications:

  • CPC40911 - Certificate IV in Plumbing and Services
  • CPC40911 - Certificate IV in Plumbing and Services
  • CPP50711 - Diploma of Access Consulting
  • CPP40811 - Certificate IV in Access Consulting
  • CUV50407 - Diploma of Photoimaging
  • CUV50411 - Diploma of Photo Imaging