Solve systemic problems in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PPMPRS320, 'Solve systemic problems in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Solve systemic problems in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Identify and describe the problem

1.1. Identify and describe the problem within documentation and procedures, work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP), and housekeeping requirements.

1.2. Gather information to define thetype and extent of the problem.

1.3. Gather information on the effect of the problem on quality or productivity or operations.

2. Assess the situation and determine actions

2.1. Take immediate action if safety, quality or productivity are compromised.

2.2. Notify personnel, as required.

2.3. Refer problem to appropriate work group or department.

2.4. Assess and select the most appropriate problem solving methodologies.

3. Conduct analysis

3.1. Assemble team for analysis, if required.

3.2. Use selected problem solving methodology.

3.3. Determine possible solutions.

3.4. Conduct quick fixes, if required.

3.5. Determine favoured solutions.

4. Determine action plan

4.1. Develop an action plan considering contingencies.

4.2. Document the action plan according to SOP.

4.3. Communicate the action plan to personnel.

4.4. Gain approval for the action plan from appropriate personnel.

5. Implement plan

5.1. Identify and organise resources to implement the action plan and consider relevant WHS procedures, environmental procedures, SOP, and housekeeping requirements.

5.2. Schedule plan and communicate to team and other personnel.

5.3. Assist team members, where required.

5.4. Implement the planned changes, to solve the problem, through process adjustments, reporting to an appropriate person or rectifying the problem.

6. Monitor and evaluate the solution

6.1. Monitor changes.

6.2. Evaluate the effectiveness of the solution.

6.3. Implement contingency planning, if required.

7. Document and report changes

7.1. Finalise and complete report using the required documentation.

7.2. Report the outcome of the solution.

7.3. Communicate the outcome of the solution to team and appropriate personnel.

Qualifications and Skillsets

PPMPRS320 appears in the following qualifications:

  • PPM40216 - Certificate IV in Papermaking Operations
  • PPM30116 - Certificate III in Pulping Operations
  • PPM30216 - Certificate III in Papermaking Operations
  • PPM40116 - Certificate IV in Pulping Operations