Use workplace communication strategies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGOV312A, 'Use workplace communication strategies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Use workplace communication strategies' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Respond to enquiries

1.1 Responses are provided to enquiries from staff, the public and other clients in a timely manner or the matter is referred in accordance with organisational procedures

1.2 Activelistening techniques are utilised

1.3 Respect for the individual is maintained and specific needs are identified and addressed in accordance with organisational policy and procedures

1.4 Conflict or difficult situations are resolved in a confidential manner in accordance with standard procedures or are referred to others in accordance with organisational policy and procedures

1.5 Communication is undertaken within the mandate of public sector legislation, the organisational code of conduct and ethics standards

2. Receive and give directions

2.1 Oral directions are received, clarified and assessed to ensure they are ethical, lawful and reasonable

2.2 Directions are acted on promptly in accordance with organisational policy and procedures or refused in accordance with public sector standards and ethics guidelines

2.3 Directions are relayed in a clear and concise manner appropriate to the receiver

2.4 Understanding of the directions by the receiver is questioned and confirmed

2.5 Feedback on directions and outcomes is provided in accordance with organisational requirements

3. Participate in meetings

3.1 Meeting agenda is confirmed and followed

3.2 Input is focused on the objectives of the meeting and the agenda item at hand

3.3 Input is provided fully but succinctly and in accordance with meeting protocol

3.4 Other attendees are encouraged to participate in a manner suited to their experience and individual needs

3.5 Meeting participants are treated with respect and trust-building behaviours are used to enhance relationships and meeting outcomes

4. Make presentations within the workgroup

4.1 Job-related presentations are prepared and made within the workgroup

4.2 Presentations are logically structured to contain relevant, accurate and complete information/content

4.3 Presentations are structured and delivered to suit the intended audience

4.4 Feedback is obtained from the audience and used to improve future presentations

Qualifications and Skillsets

PSPGOV312A appears in the following qualifications:

  • PUA32709 - Certificate III in Public Safety (Intelligence Operations)
  • CSC30207 - Certificate III in Correctional Practice (Custodial)
  • CSC30107 - Certificate III in Correctional Practice
  • CSC30307 - Certificate III in Correctional Practice (Community)
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30304 - Certificate III in Government (Court Compliance)
  • PSP30504 - Certificate III in Government (Security)
  • PSP30704 - Certificate III in School Support Services
  • PSP30204 - Certificate III in Government (Border Protection)
  • PSP30104 - Certificate III Government
  • PSP30512 - Certificate III in Government (Security)
  • CSC30112 - Certificate III in Correctional Practice
  • DEF32712 - Certificate III in Intelligence Operations
  • PSP30112 - Certificate III in Government
  • PSP30312 - Certificate III in Government (Court Compliance)
  • PSP30712 - Certificate III in School Support Services
  • PSP30212 - Certificate III in Government (Border Protection)
  • PSP30612 - Certificate III in Government (School Support Services)
  • CSC30115 - Certificate III in Correctional Practice