Manage contract performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPPROC503A, 'Manage contract performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage contract performance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Manage the business relationship


Probity is managed in accordance with organisational requirements, legislation, policy and public sector standards


Obligations to the contractor are met in accordance with contractual arrangements


Consideration of conflicts of interest and their resolution are recorded in accordance with public sector standards and organisational requirements


Relationship with contractor is managed through formal and informal mechanisms in accordance with organisational policy and procedures


Business relationship is managed in the public interest in accordance with public sector standards and organisational requirements


Manage performance of the contract


Start-up or transition arrangements are implemented in accordance with contract requirements and organisational procedures


Contract management plan is monitored for effectiveness on a regular basis and adapted as necessary during the life of the contract


Performance of the contract is monitored against key performance indicators and tracking milestones to ensure all obligations under the agreement are being met


E-procurement, financial and other resources are managed as necessary in accordance with contractual requirements and organisational procedures


Emerging and potential risks are identified and managed in accordance with organisational risk management procedures


Manage contract issues


Contract variations are managed in accordance with the contract management plan and organisational policy and procedures


Early signs of under-performance are identified and action is taken to improve performance to the agreed level and is documented in accordance with the contract communication/information policy


Disputes/complaints are investigated and resolved or referred in accordance with contract management plan and contractual arrangements


Negotiation of issues relating to the contract is conducted and approvals are obtained in accordance with stipulations in the contract


Conflict is addressed and resolved where possible or other actions are taken in accordance with contractual arrangements


Implement communication/information strategy


Communication on the performance of the contract is maintained with all stakeholders in accordance with organisational protocols and public sector standards


Management reporting is carried out in accordance with tracking milestones and organisational requirements


Contract information is maintained for organisational purposes in accordance with organisational policy and procedures

Qualifications and Skillsets

PSPPROC503A appears in the following qualifications:

  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)