Manage information function at an incident

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PUAOPE021A, 'Manage information function at an incident'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage information function at an incident' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1 Establish the Information Unit

1.1 Initial briefing and information required to establish the Information Unit (Unit) is sought and obtained from the supervisor.

1.2 Unit priorities are confirmed with the supervisor and are in accordance with the Incident Action Plan (IAP).

1.3 Unit is established and resourced to meet incident requirements and establishment is communicated to the Incident Management Team (IMT).

1.4 Structure of the Information Unit is determined by incident complexity and consequential communication requirements.

1.5 Media Officer is appointed within the Unit, if required, to prepare media releases for authorisation by the Incident Controller, to provide information to the media and to ensure media needs and deadlines are met.

1.6 Briefings to members of the Unit are conducted upon commencement of shift and at regular intervals.

1.7 Safe work practices, health and welfare arrangements for work area are implemented and monitored.

2 Collect information on the current and predicted incident situation

2.1 Accurate information on the current and projected incident situation as well as incident control objectives, strategies and resources working at the incident is collected, summarised and prepared for dissemination.

2.2 Local knowledge and information regarding risks, issues and local factors provided by stakeholder groups and the community is communicated to the IMT.

3 Develop an Information Unit Communications Plan

3.1 Information Unit Communications Plan (IUC Plan) is prepared and specifies the objectives and strategies to meet the information needs of the community, media, incident personnel and involved and affected organisations.

3.2 Analysis of the incident, risks and constraints and the information to be reported to identified target audiences is incorporated in the IUC Plan.

3.3 Tactics and timelines required to implement the strategies are identified in the IUC Plan.

3.4 IAP is supported by the IUC Plan by confirming the process and means by which information is to be disseminated both within the incident and to parties external of the incident.

3.5 How information is to be communicated internally and externally, to the community, media and other relevant stakeholders is confirmed in the IUC Plan.

4 Disseminate information to the community

4.1 Timely, accurate and relevant information, approved by the Incident Controller, is disseminated to stakeholders in conjunction with the IMT.

4.2 Planning Officer is advised of any emerging issues.

5. Engage with the community

5.1 Community information strategy is developed by the Unit in accordance with the IAP requirements.

5.2 Communication with communities both affected and likely to be affected by the incident are organised and conducted.

5.3 Communities are provided with information to prepare themselves and to manage risks.

5.4 Community meetings to respond to community information needs are coordinated.

5.5 Information and feedback from the community on the effectiveness of its communications strategies and community concerns is sought.

6. Manage the Information Unit

6.1 Members of the Unit are briefed on their responsibilities in meeting the outcomes of the IUC Plan.

6.2 Unit is publicised as the point of contact for the media, the public and other organisations for general information about the incident.

6.3 Accurate and regular flow of information within the incident and to parties external to the incident, is maintained and effective incident management is supported.

6.4 Work by members of the Unit is undertaken in close liaison with the Management Support Unit and Liaison Officers.

6.5 Structure of the Unit is adjusted during the incident to meet the predicted and actual information demands of the incident.

6.6 Unit is managed in accordance with control agency workplace policies.

6.7 Appropriate document management and record keeping systems are established.

7. Contribute to the planning processes

7.1 Communication is maintained with the IMT formally, through meetings, briefings and debriefings, and informally, as required.

7.2 IMT is briefed on social or political issues and is provided with feedback on community needs and concerns as required.

7.3 Input is provided to the development of the IAP in relation to information collection and dissemination.

Qualifications and Skillsets

PUAOPE021A appears in the following qualifications:

  • PUA50501 - Diploma of Public Safety (Firefighting Management)
  • PUA42912 - Certificate IV in Public Safety (Biosecurity Response Leadership)
  • PUA50513 - Diploma of Public Safety (Firefighting Management)
  • FWP50116 - Diploma of Forest and Forest Products