Manage operations for a Level 2 incident

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PUAOPE023A, 'Manage operations for a Level 2 incident'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage operations for a Level 2 incident' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish command and develop operational structure

1.1 Initial briefing including information to manage the operations requirements for the incident is sought and obtained from Incident Controller.

1.2 Command of operations function is established.

1.3 Principles of span of control are applied to operational resources.

1.4 Divisions and sectors are delineated taking account of geographic and functional requirements.

1.5 Strike teams/task forces/units are formed from allocated single resources as required.

2. Contribute to the development of the Incident Action Plan

2.1 Incident Action Plan (IAP) for the current operational period is monitored and reviewed.

2.2 Input into incident objectives and operational strategies is provided.

2.3 Operations component of the IAP is developed in accordance with operational procedures, safe work practices, agency workplace policies, industrial awards and agreements.

2.4 Need for logistical support is determined and documented.

3. Manage operations

3.1 Site security is established in accordance with agency policies and procedures.

3.2 Records of activities are kept in accordance with agency policies and procedures.

3.3 Operations function is established to achieve objectives and tasks are delegated in accordance with a Level 2 incident.

3.4 Operations requirements are identified and resources are sought to meet incident requirements.

3.5 Operations personnel are briefed and tasks are allocated in accordance with the IAP.

3.6 Resources are deployed in accordance with the IAP

3.7 Operations progress is monitored against the IAP and operational activities are adjusted as required throughout the incident.

3.8 Operational effectiveness is regularly reviewed and required changes to operational structure, available resources and logistical support are determined and communicated to Incident Controller.

3.9 Operations resources are managed in accordance with agency workplace policies.

3.10 Safe work practices, health and welfare arrangements for work area are implemented and monitored.

3.11 Agreed protocols are followed when managing personnel from other agencies.

3.12 Action is taken to protect and preserve incident scene in accordance with agency policies and procedures.

3.13 Staging areas are established and maintained, where required.

4. Establish effective communications

4.1 Incident Communications Plan is implemented, monitored and reviewed.

4.2 Communication is maintained with incident personnel.

4.3 Current and emerging operational risks are communicated to personnel.

4.4 Communication is maintained with stakeholders and affected parties present at the scene.

4.5 Emerging or anticipated problems with incident communications are reported immediately.

5. Participate in the Incident Management Team

5.1 Incident Management Team (IMT) planning meetings are attended in accordance with Incident Controller's requirements.

5.2 Incident Controller is advised of incident situation, control progress and emerging risks in a timely manner.

5.3 IMT is kept informed of progress of operations plan and of operational requirements.

5.4 Advice is provided to IMT on provision of services and resources, and prioritisation of requirements.

5.5 Incident Controller is briefed on analysis of progress against the operations portion of the IAP as required.

5.6 Liaison with other members of the IMT is undertaken as required.

5.7 Regular information exchange is maintained with Planning Section and Logistics Section.

6. Monitor and review operations functions

6.1 Allocation and performance of resources are monitored and reviewed.

6.2 Incident reports are produced as required.

6.3 Operational briefings/debriefings are conducted as required.

Qualifications and Skillsets

PUAOPE023A appears in the following qualifications:

  • PUA50501 - Diploma of Public Safety (Firefighting Management)
  • PUA42912 - Certificate IV in Public Safety (Biosecurity Response Leadership)
  • PUA60513 - Advanced Diploma of Public Safety (Firefighting Management)
  • PUA50513 - Diploma of Public Safety (Firefighting Management)