Apply retail office procedures

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXADM001A, 'Apply retail office procedures'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Apply retail office procedures' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Process incoming and outgoing mail.


Sort and dispatch incoming mail to nominated recipients or locations.


Collect and check outgoing mail to ensure all items are correctly prepared for dispatch.


Record mail according to store policy and procedures.


Dispatch mail within designated time limits.


Process bulk mail.


Collate documents as required.


Sort and batch envelopes according to Australia Post specifications.


Lodge batched items for delivery.


Operate office equipment.


Identify appropriate equipment for intended application.


Operate equipment according to manufacturer instructions.


Identify and rectify equipment faults or report to relevant personnel.


Follow opening and shutdown processes according to store procedures.


Apply maintenance program for equipment to ensure down time is minimised.


File and retrieve documents.


File documents according to store policy.


Identify and retrieve documents as requested.


Update and modify existing records.


Remove, process and store designated inactive files according to store policy.


Assemble new files.


Record movements of documentation.


Establish contact with internal and external customers.


Use telephone system functions according to store policy.


Obtain and accurately record telephone and fax number or email address.


Answer incoming calls promptly and according to store policy.


Establish and clearly convey purpose of contact.


Transfer or place calls on hold as required.


Keep customers informed of delays and action being taken.


Record messages accurately and promptly return calls if required.


Prepare simple correspondence.


Prepare and present correspondence for approval or signature according to set timeframes.


Write text using clear, concise language.


Use correct spelling, punctuation and grammar.


Use standard form letters according to store policy.

Qualifications and Skillsets

SIRXADM001A appears in the following qualifications:

  • FPI20605 - Certificate II in Timber Merchandising
  • AHC20410 - Certificate II in Horticulture
  • AHC20810 - Certificate II in Retail Nursery
  • AHC21110 - Certificate II in Irrigation
  • SIR20207 - Certificate II in Retail
  • SIR30107 - Certificate III in Community Pharmacy
  • SIR40107 - Certificate IV in Community Pharmacy
  • FPI20611 - Certificate II in Timber Merchandising
  • SIR20212 - Certificate II in Retail Services
  • FWP20616 - Certificate II in Timber Merchandising
  • AHC20816 - Certificate II in Retail Nursery
  • AHC20416 - Certificate II in Horticulture