Consult with clients and treat hair and scalp conditions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver WRHHS302A, 'Consult with clients and treat hair and scalp conditions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Consult with clients and treat hair and scalp conditions' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Consult with client.


Hair and scalp are physically and visually examined and client is questioned regarding recent treatments and services where required.


Normal hair and scalp conditions are recognised and treatments from the salon range are proposed.


Timed and costed treatment actions are confirmed with client, compatible with the analysis and suitable products from the workplace range.


Outcomes of analysis are recorded on client record.


Recognise and treat abnormal hair and scalp conditions.


Abnormal hair and scalp conditions are identified and client is counselled regarding remedial action.


Relevant health regulations are applied in relation to contagious disordersof the hair and scalp.


Treat hair and scalp.


Appropriate remedial treatment is selected from the workplace range to match hair and scalp analysis.


Remedial treatment is performed according to manufacturer's instructions.


Beneficial home care products and remedial action are recommended where indicated by the condition.


Products and treatments are recorded on client record.


Test skin for possible allergic reactions.


Skin tests for allergic reactions are performed prior to hair colouring/lightening services according to manufacturer's instructions.


Outcomes of skin tests are observed for symptoms of allergic reaction and clients are informed of observations.


Contraindications to colouring and/or lightening treatments are noted on client records and appropriate action is implemented.

Qualifications and Skillsets

WRHHS302A appears in the following qualifications:

  • WRH30109 - Certificate III in Hairdressing