research and interpretive skills to locate, interpret and apply quality audit policies and procedures investigative and analytical skills required for identification and analysis of quality breaches, incidents or risks, and identification of quality related training needs English literacy and communication skills in relation to dealing with customers and team members on worksite quality audit issues questioning and active listening skills, for example when obtaining information of worksite operational and quality issues written communication skills sufficient to prepare reports, document investigations and maintain worksite quality documents plan and organise activities for leadership skills required in organising, implementing and promoting worksite quality systems and measures work with others and in a team by seeking advice and assistance from team members use mathematical ideas and techniques to document quantities and enterprise sampling procedures establish diagnostic processes which analyse problems and recommend solutions use the workplace technology related to document and analyse quality problems |