- AURC363337A - Maintain business image
Assessor Resource
AURC363337A
Maintain business image
Assessment tool
Version 1.0
Issue Date: April 2024
This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:
retail, service and repair.
This unit of competency covers the competence required to maintain staff dress and grooming standards, maintain the physical appearance of the workplace, implement waste disposal processes, and promote business products and services.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of: maintaining staff dress and grooming standards maintaining the physical appearance of the workplace implementing waste disposal processes promoting business products and services. |
Context of and specific resources for assessment | The underpinning knowledge and skills may be assessed on or off the job. The assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable. The prescribed outcome must be able to be achieved without direct supervision. The following should be made available: a workplace or simulated workplace enterprise or equivalent policy and procedures enterprise stationery, forms/business documents a qualified workplace assessor. |
Method of assessment | Practical assessments: address staff breaches of dress and grooming standards complete Environmental Protection Authority (EPA) paperwork maintain the physical appearance of the worksite maintain enterprise dress and grooming standard implement waste disposal processes promote products and services provided by the business. |
Guidance information for assessment | |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
collect, organise and understand information related to enterprise expectations communicate ideas and information to ensure staff are advised of enterprise requirements plan and organise activities for waste disposal processes work with others and in a team by using a team approach to maintain workplace appearance use mathematical ideas and techniques to budgets associated with sales campaigns establish diagnostic processes to resolve environmental issues use the workplace technology related to promote products and services |
Required knowledge |
Knowledge of: OHS requirements within the state/territory of operation industry and enterprise standards and requirements regarding physical appearance of the workplace, dress and grooming industry and enterprise standards regarding waste disposal processes enterprise standards regarding promotion of services and products environmental protection authority regulations and guidelines advertising codes and requirements for ethical advertising practices legal obligations and requirements |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Methods | Methods include: written and verbal communication |
Defined areas for specific tasks | Defined areas for specific tasks may include: lunchrooms work areas for specific tasks (e.g. paint, electrical, transmission and wheel alignment) warehouse areas office/administration areas workshop bays |
Waste | Waste may include: materials products parts consumables |
Corrective actions | Corrective action to breaches of dress and grooming standards may include: individual or group staff counselling, notices or memos |
Standard clothing | Standard clothing may include: overalls shirts jacket trousers work safety or waterproof footwear ear plugs/muffs safety goggles other personal protection equipment |
Information/documents | Information/documents may include: enterprise operating procedures product manufacturer/component supplier specifications customer requirements industry/workplace codes of practice |
OHS requirements | OHS requirements may include: state/territory industry OHS legislation award provisions |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Cleanliness and tidiness of the workplace is maintained in accordance with industry and/or enterprise standards of occupational health and safety (OHS) | |||
| Workplace is free of rubbish and waste in accordance with industry, OHS and enterprise requirements | |||
| Standards of cleanliness are communicated to staff in accordance with enterprise procedures | |||
| Customer reception area is maintained to enterprise standards | |||
| Defined areas for specific tasks are created and maintained to enterprise requirements | |||
| Facilities and equipment maintenance is planned and regularly carried out | |||
| Enterprise image and signage is displayed consistently throughout the organisation | |||
| Expectations regarding dress and grooming are communicated to staff on a regular basis | |||
| Standards are updated as needs arise according to enterprise requirements | |||
| Dress and grooming of staff are monitored to ensure standards are met | |||
| Breaches of standards are identified and corrected | |||
| Waste disposal is monitored to ensure compliance with environmental, OHS, industry and enterprise requirements | |||
| Recycling opportunities are identified and implemented in accordance with environmental legislative, industry and enterprise standards | |||
| Environment Protection Authority documents are maintained | |||
| Promotional activities are implemented as planned according to enterprise policies and industry and legal requirements | |||
| Products/services are sold to highest quality level according to enterprise policies, manufacturer/component supplier specifications, industry and legal requirements | |||
| Sales promotions/campaigns are actively supported |
Forms
Assessment Cover Sheet
AURC363337A - Maintain business image
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURC363337A - Maintain business image
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: