Assessor Resource
AVII2014B
Provide transport services to passengers with special needs
Assessment tool
Version 1.0
Issue Date: April 2024
Work must be carried out in compliance with the relevant regulatory requirements, including manual handling procedures and other relevant OH&S procedures and regulatory requirements.
Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.
Work is performed individually or in a team environment with guidance and advice available where necessary.
Work involves the application of customer service principles and procedures and relevant regulatory requirements to the provision of appropriate transport services to passengers with special needs across a variety of commercial transport contexts including both normal and emergency situations that may arise.
Services to passengers with special needs may include any required assistance and support prior to, during and post the journey.
This unit involves the skills and knowledge required to provide appropriate, effective and courteous transport services to passengers with special needs in accordance with relevant government regulations, including identifying passengers with special needs; communicating effectively with the passengers; and providing appropriate assistance to them in both normal and emergency situations that may arise during their journey. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)