Assessor Resource

BSBHRM510
Manage mediation processes

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation.

It applies to individuals who have a role in human resource management of mediation within their organisation, or who may work as consultants providing mediation services to organisations ensuring the policy framework required for the management of mediation and the skills associated with the provision of mediation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop mediation guidelines

1.1 Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes

1.2 Consult identified key stakeholders to determine requirements related to mediation

1.3 Determine mediation requirements within the organisation

1.4 Research and document models and systems for mediation

1.5 Identify and document parameters for a mediation system from consultation and research process

1.6 Draft and validate guidelines for mediation with stakeholders

1.7 Obtain endorsement for guidelines from senior management team

1.8 Circulate guidelines and train mediators in guidelines and procedures

2 Prepare for mediation

2.1 Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines

2.2 Obtain agreement and willingness to participate in mediation process

2.3 Conduct separate interviews with parties in dispute and clarify issues

2.4 Verify and document position of each party to the dispute

2.5 Determine boundaries for allowable options in dispute

3 Settle dispute through mediation

3.1 Use a range of communication techniques to mediate

3.2 Establish mutual agreement between parties in dispute

3.3 Formulate options for resolution of dispute and preferences

3.4 Continue with mediation until agreement is reached or time constraints conclude

4 Finalise and review mediation

4.1 Circulate documented agreements to all parties and complete all documentation required by organisational guidelines

4.2 Review effectiveness of mediation, identify improvements and refine mediation guidelines

4.3 Assess and maintain currency of knowledge and skill base of mediators

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

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Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop mediation guidelines

1.1 Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes

1.2 Consult identified key stakeholders to determine requirements related to mediation

1.3 Determine mediation requirements within the organisation

1.4 Research and document models and systems for mediation

1.5 Identify and document parameters for a mediation system from consultation and research process

1.6 Draft and validate guidelines for mediation with stakeholders

1.7 Obtain endorsement for guidelines from senior management team

1.8 Circulate guidelines and train mediators in guidelines and procedures

2 Prepare for mediation

2.1 Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines

2.2 Obtain agreement and willingness to participate in mediation process

2.3 Conduct separate interviews with parties in dispute and clarify issues

2.4 Verify and document position of each party to the dispute

2.5 Determine boundaries for allowable options in dispute

3 Settle dispute through mediation

3.1 Use a range of communication techniques to mediate

3.2 Establish mutual agreement between parties in dispute

3.3 Formulate options for resolution of dispute and preferences

3.4 Continue with mediation until agreement is reached or time constraints conclude

4 Finalise and review mediation

4.1 Circulate documented agreements to all parties and complete all documentation required by organisational guidelines

4.2 Review effectiveness of mediation, identify improvements and refine mediation guidelines

4.3 Assess and maintain currency of knowledge and skill base of mediators

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes 
Consult identified key stakeholders to determine requirements related to mediation 
Determine mediation requirements within the organisation 
Research and document models and systems for mediation 
Identify and document parameters for a mediation system from consultation and research process 
Draft and validate guidelines for mediation with stakeholders 
Obtain endorsement for guidelines from senior management team 
Circulate guidelines and train mediators in guidelines and procedures 
Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines 
Obtain agreement and willingness to participate in mediation process 
Conduct separate interviews with parties in dispute and clarify issues 
Verify and document position of each party to the dispute 
Determine boundaries for allowable options in dispute 
Use a range of communication techniques to mediate 
Establish mutual agreement between parties in dispute 
Formulate options for resolution of dispute and preferences 
Continue with mediation until agreement is reached or time constraints conclude 
Circulate documented agreements to all parties and complete all documentation required by organisational guidelines 
Review effectiveness of mediation, identify improvements and refine mediation guidelines 
Assess and maintain currency of knowledge and skill base of mediators 

Forms

Assessment Cover Sheet

BSBHRM510 - Manage mediation processes
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Assessment Record Sheet

BSBHRM510 - Manage mediation processes

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