Assessor Resource

CHCORG506D
Coordinate the work environment

Assessment tool

Version 1.0
Issue Date: April 2024


The skills described in this unit may be applied across a range of community services workplace contexts

This unit describes the knowledge and skills required to undertake supervisory and coordinating activities in work groups in community service organisations

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that this unit be principally assessed in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Assessment should be gathered principally from material drawn from workplace or from work experience in a relevant simulation

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Effective team management

Legislation relevant to organisation and work carried out

Organisation mission, philosophy, organisation structure, policies and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Develop effective working relationships with all staff

Establish effective procedures to maximise staff work performance

Use positive communication with all staff

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

effective workplace communication

organisation policies and procedures

relevant industrial relations conditions, requirements and awards

broad implications of relevant legislation

legal, health and safety requirements as they relate to the organisation

computer hardware and software technology, as required by the workplace

recruitment techniques

basic contract management

Coordinate the use of relevant information technology effectively in line with OHS guidelines

Coordinate processes to recognise and address environmental responsibility and sustainable practice issues

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Staffing requirements may cover the following staff:

Full time/part time

Paid/unpaid

Permanent/casual

Secondments and work exchanges

Temporary/contract

Trainees

Staffing proposals will include:

Delegations, accountability

Hours of work

Implications for the organisation

Outcomes and performance requirements

Resources costs, equipment, office space, furniture, travel

Salary conditions

Skills, education, experience

Supervision

Team members

Terms of engagement

Organisation policies and procedures will relate to:

Accountability

Accounting of income and expenditure

Administrative processes

Career development and progression

Case Management Society of Australia national standards

Contracts

Employment conditions

Grievance, complaints and discipline processes

Induction

Management and decision-making processes

Monitoring

OHS

Recruitment and employment practices

Recruitment and termination practices

Rosters

Training and development practices

Use of equipment and venue

Management may be by:

Board of management

Collective

Government program or unit director

Project management committee

Voluntary community management committee

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Routinely identify and implement effective ways of working to sustain ongoing health and morale 
Develop and implement work plans to ensure: 
 
 
 
 
 
 
 
 
Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints 
Where relevant to work role, implement effective measures to ensure new and existing staff: 
 
 
 
Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management 
Take responsibility for own behaviour and identify and implement ways to develop effective working relationships 
Model and promote effective communication in the workplace, including open discussion and active listening 
Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties 
Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints 
Make every effort to resolve issues which may disrupt work unit activities 
When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members 
Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action 
Provide feedback in a supportive manner appropriate to individuals and the group 
Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals 
Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing 
Participate in recruitment processes as required 
If staff performance is unsatisfactory, provide counselling and support to improve performance 
Address staff performance issues as required in accordance with organisation's procedures 
Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation 
Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices 
Negotiate, develop and implement work practices within the above legislative and organisation guidelines 
Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties 
Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation 

Forms

Assessment Cover Sheet

CHCORG506D - Coordinate the work environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCORG506D - Coordinate the work environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: