Assessor Resource

CPPCLO2044A
Prepare rooms for guests and residents

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency supports employees without managerial or supervisory responsibilities. The work may be performed in teams or individually. Performance would usually be carried out under routine supervision, within company guidelines.

This unit of competency specifies the outcomes required to prepare rooms, including bedrooms and bathrooms, for guests or residents in accommodation establishments.

The unit covers the ability to assess the extent of the cleaning task through an understanding of client requirements and the characteristics and surfaces of the furniture, fixtures and fittings. It also covers applying company policies and procedures in order to perform the cleaning task. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing at least two different practical demonstrations of preparing rooms for guests and residents.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify type and characteristics of furniture, fixtures and fittings and loose items and their surfaces

organise and carry out the complete servicing of a guest or resident’s room

select cleaning equipment and chemicals

use safe and efficient cleaning methods

comply with company and legislative requirements

achieve outcomes in relation to work order and company requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or venue, including fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning, housekeeping storage areas and all housekeeping equipment required for room cleaning

suitable equipment and chemicals

PPE

equipment operating manuals

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

listen to directions and instructions

perform mathematical calculations required for calculating quantities, and mixing chemicals and cleaning agents as specified on product labels

read and interpret directions and safety instructions, including:

product labels

diagrams that identify good hygiene practices

equipment manuals

safety instructions

organisational policies and procedures

request advice or further information

seek and receive feedback

source, organise and record information

observation skills to:

identify soil and stains

identify surface types to determine cleaning method

organisational skills to prepare equipment and materials for a given cleaning context

problem-solving skills to manage contingencies

skills to work safely when:

handling and disposing of chemicals and contaminated or toxic waste

identifying hazards and controlling risks

manual handling

using equipment for cleaning

self-management skills to work alone and within a team

Required knowledge

cleaning chemicals and equipment for cleaning furniture, fixtures and fittings

cleaning methods, including:

methods for various types of furniture, fixtures and fittings

pre-spotting and stain removal

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

occupational health and safety (OHS) procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to cleaning operations, including OHS legislation

routes of entry and potential symptoms of exposure from chemicals

safe work practices, for using:

chemicals

equipment, including personal protective equipment (PPE)

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment must include:

brushes

buckets

cleaning agents and chemicals

cleaning and polishing cloths

gloves

mops

PPE

vacuum cleaners.

Rooms may include:

balcony or deck

bathroom

bedroom

kitchen

lounge.

Furniture, fixtures and fittings may include:

desks

floor surfaces

light fittings

mirrors and glassware

refrigerators

shelving

soft furnishings

telephones

televisions

wardrobes.

Room supplies may include:

bathroom supplies

crockery

cutlery

enterprise material

fridge supplies

glassware

linen

local information

magazines and newspapers

stationery

tea, coffee and sugar.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Equipment required for servicing rooms is selected and prepared according to enterprise procedures. 
Supplies required for cleaning trolleys are identified and selected or ordered in sufficient quantities according to enterprise procedures. 
Trolleys are safely loaded with adequate supplies according to enterprise procedures. 

Forms

Assessment Cover Sheet

CPPCLO2044A - Prepare rooms for guests and residents
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO2044A - Prepare rooms for guests and residents

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: