List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Plan and prepare to service guest room. | 1.1. | Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements. |
| 1.2. | Cleaning methods are selected according to job requirements. |
| 1.3. | Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work. |
| 1.4. | Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley. |
| | 1.5. | Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements. |
| | 1.6. | Pre-existing damage to room and contents is identified and reported according to company requirements. |
| | 1.7. | Signs and barricades are selected and installed according to health and safety, and company requirements. |
2. | Inspect rooms. | 2.1. | Rooms are accessed in the correct order and with minimum disruption to guests or residents. |
| 2.2. | Guest or resident items left in vacated rooms are collected and stored according to company requirements. |
| 2.3. | Pests are identified promptly and action is taken to eliminate them according to safety and company procedures. |
| 2.4. | Unusual and suspect items or occurrences are reported promptly according to company procedures. |
3. | Clean and service rooms. | 3.1. | Linen is removed from beds, checked for stains and damage, and transferred for cleaning. |
| 3.2. | Clean bed linen is fitted according to job requirements. |
| | 3.3. | Furniture, fixtures and fittings are cleaned according to client requirements. |
| | 3.4. | Room supplies for each room are checked and replenished or replaced according to client requirements. |
| | 3.5. | Signs and barricades are removed according to health and safety, and company requirements. |
4. | Clean and safety check equipment, and store equipment and chemicals. | 4.1. | Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements. |
| 4.2. | Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements. |
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also:
prepare three of the following rooms for guests:
balcony
bathroom
bedroom
kitchen
lounge room
for each of the above rooms, replenish two of the following different room supplies:
bathroom supplies
crockery and cutlery
fridge supplies
glassware
linen
local information
magazines and newspapers
stationery
tea, coffee and sugar.
In doing the above work, the person must:
identify site hazards and control risks before commencing the task
select and prepare equipment required for the task, including personal protective equipment (PPE)
use safe and efficient cleaning methods.
A person demonstrating competency in this unit must demonstrate knowledge of:
cleaning chemicals and equipment for cleaning room furniture, fixtures and fittings
cleaning methods, including:
methods for various types of furniture, fixtures and fittings
pre-spotting and stain removal
key requirements of legislation, regulations, codes of practice and industry advisory standards when preparing rooms for guests and residents, including:
privacy requirements
health and safety requirements
safe handling techniques for working with hazardous chemicals, including:
emergency chemical spill control measures
routes of entry and potential symptoms of exposure to chemicals
safe methods for diluting chemicals
working according to safety data sheets (SDS).
The following must be present and available to learners during assessment activities:
equipment:
as listed in the range of conditions
materials:
room supplies as listed in the range of conditions
specifications:
equipment operating manuals
SDS
physical conditions:
work site or venue with fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning
housekeeping storage area
relationships with team members and supervisor:
work may be conducted alone or as part of a team.
Timeframe:
as specified by the task.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.