Assessor Resource
CSCORG406A
Manage activities to meet client requirements
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to candidates with both general and specialist competencies from a range of occupational areas.
In practice, managing activities to meet client requirements overlaps with other generalist or specialist work activities, such as using workplace communication strategies, gathering and analysing information, using resources, etc.
This unit of competency describes the outcomes required to manage work activities to meet client requirements and contracts. It covers negotiating all aspects of client expectations, delivering quality services to clients, planning activities to provide products and service and managing the products, resources and work environment to ensure mutual satisfaction and continuous improvement.
This unit replaces and is equivalent to CSCORG011A Manage activities to meet client requirements.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)