Assessor Resource

CUAFOH202
Usher patrons

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to process tickets or passes, and seat patrons for theatre performances, events and cinema sessions.

At this level, individuals are under broad supervision and are expected to act autonomously within established parameters as they take responsibility for monitoring patron movements in and out of auditoriums and assisting with special seating requirements.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Check and process tickets

1.1 Check tickets or passes for validity and seating location, and process according to organisational procedures

1.2 Take appropriate action should problems arise with tickets or passes

1.3 Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply

1.4 Promptly refer issues beyond own level of responsibility to relevant personnel

2. Seat patrons

2.1 Encourage patrons to enter location according to public announcements

2.2 Manage queues so that patrons are seated efficiently and performances are not delayed

2.3 Monitor crowd movement and take appropriate action to address problems

2.4 Ensure the safety of patrons when directing or guiding them to seats

2.5 Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures

2.6 Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

2.7 Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

3. Monitor entry in and out of auditoriums

3.1 Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements

3.2 Assist patrons to exit and re-enter auditorium safely as required

3.3 Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations

3.4 Tidy and secure auditorium as required

Evidence of the ability to:

check and process tickets and seat patrons efficiently for at least one performance or event

identify and resolve seating problems

provide assistance to people with special seating needs

interact with colleagues and members of the public in a polite and helpful manner.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

describe typical features or procedures in relation to:

assisting people with special needs to and from their seats

facilities and services available to people with special needs

information on tickets or passes

layout of auditoriums

seating configuration and related pricing categories

methods of crowd control

safety issues and regulations in relation to ushering patrons

carrying out security checks

ushering patrons.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in creative arts industry environments. The assessment environment must include access to a venue where ushers are required to direct patrons.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational educational and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Check and process tickets

1.1 Check tickets or passes for validity and seating location, and process according to organisational procedures

1.2 Take appropriate action should problems arise with tickets or passes

1.3 Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply

1.4 Promptly refer issues beyond own level of responsibility to relevant personnel

2. Seat patrons

2.1 Encourage patrons to enter location according to public announcements

2.2 Manage queues so that patrons are seated efficiently and performances are not delayed

2.3 Monitor crowd movement and take appropriate action to address problems

2.4 Ensure the safety of patrons when directing or guiding them to seats

2.5 Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures

2.6 Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

2.7 Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

3. Monitor entry in and out of auditoriums

3.1 Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements

3.2 Assist patrons to exit and re-enter auditorium safely as required

3.3 Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations

3.4 Tidy and secure auditorium as required

Evidence of the ability to:

check and process tickets and seat patrons efficiently for at least one performance or event

identify and resolve seating problems

provide assistance to people with special seating needs

interact with colleagues and members of the public in a polite and helpful manner.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

describe typical features or procedures in relation to:

assisting people with special needs to and from their seats

facilities and services available to people with special needs

information on tickets or passes

layout of auditoriums

seating configuration and related pricing categories

methods of crowd control

safety issues and regulations in relation to ushering patrons

carrying out security checks

ushering patrons.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in creative arts industry environments. The assessment environment must include access to a venue where ushers are required to direct patrons.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational educational and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check tickets or passes for validity and seating location, and process according to organisational procedures 
Take appropriate action should problems arise with tickets or passes 
Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply 
Promptly refer issues beyond own level of responsibility to relevant personnel 
Encourage patrons to enter location according to public announcements 
Manage queues so that patrons are seated efficiently and performances are not delayed 
Monitor crowd movement and take appropriate action to address problems 
Ensure the safety of patrons when directing or guiding them to seats 
Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures 
Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons 
Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time 
Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements 
Assist patrons to exit and re-enter auditorium safely as required 
Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations 
Tidy and secure auditorium as required 

Forms

Assessment Cover Sheet

CUAFOH202 - Usher patrons
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CUAFOH202 - Usher patrons

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: