The following statements cover a wide range of circumstances. Assessment of candidates should be within the range that applies to the candidate's particular role or workplace.
Policy
Enterprise policies covering sales operations, customer handling, credit, payment and other aspects of sales. Should also take into account legislation and regulation covering sales activity.
Sales
Relate to product/service purchase/provision, upgrade of existing product/service, amendments to previous sale arrangements.
Customer records
Normally maintained in a computerised system specific to the enterprise but may take the form of paper/card related systems.
Referral procedures
Will vary from enterprise to enterprise.
Payment arrangements
credit card
cheque
money order
cash
payment on delivery
direct debit.
Credit card details
card type
card holder details
card number
expiry date.
Credit checks
Automated or undertaken by sales person or by specialist staff within the enterprise.
Delivery/installation arrangements
delivery address
time of delivery
arrangements for when householder not in attendance
payment on delivery details.
Invoices
Enterprise specific and normally electronically generated in response to appropriate commands entered into the system.
Relevant legislation, codes, regulations and standards include:
Privacy Act
Trade Practices Act
EEO and Anti Discrimination Legislation
Telecommunications Act
Occupational Health and Safety Legislation
Freedom of Information
Consumer Credit Code
The following statements cover a wide range of circumstances. Assessment of candidates should be within the range that applies to the candidate's particular role or workplace.
Policy
Enterprise policies covering sales operations, customer handling, credit, payment and other aspects of sales. Should also take into account legislation and regulation covering sales activity.
Sales
Relate to product/service purchase/provision, upgrade of existing product/service, amendments to previous sale arrangements.
Customer records
Normally maintained in a computerised system specific to the enterprise but may take the form of paper/card related systems.
Referral procedures
Will vary from enterprise to enterprise.
Payment arrangements
credit card
cheque
money order
cash
payment on delivery
direct debit.
Credit card details
card type
card holder details
card number
expiry date.
Credit checks
Automated or undertaken by sales person or by specialist staff within the enterprise.
Delivery/installation arrangements
delivery address
time of delivery
arrangements for when householder not in attendance
payment on delivery details.
Invoices
Enterprise specific and normally electronically generated in response to appropriate commands entered into the system.
Relevant legislation, codes, regulations and standards include:
Privacy Act
Trade Practices Act
EEO and Anti Discrimination Legislation
Telecommunications Act
Occupational Health and Safety Legislation
Freedom of Information
Consumer Credit Code