Skillsets
Qualifications
Units of competency
- BSBADM409A
Coordinate business resources
- BSBADM502B
Manage meetings
- BSBADV512A
Develop an advertising strategy and brief
- BSBCMN301A
Exercise initiative in a business environment
- BSBCMN304A
Contribute to personal skill development and learning
- BSBCUS401A
Coordinate implementation of customer service strategies
- BSBFIA302A
Process payroll
- BSBFIM501A
Manage budgets and financial plans
- BSBFLM501B
Manage personal work priorities and professional development
- BSBFLM505B
Manage operational plan
- BSBFRA301A
Work within a franchise
- BSBFRA401B
Manage compliance with franchisee obligations and legislative requirements
- BSBFRA402B
Establish a franchise
- BSBFRA403B
Manage relationship with franchisor
- BSBFRA404B
Manage a multiple site franchise
- BSBFRA501B
Establish a franchise operation
- BSBFRA502B
Manage a franchise operation
- BSBFRA503B
Manage establishment of new sites or regions
- BSBFRA504B
Manage relationships with franchisees
- BSBFRA505B
Manage closure of a franchise
- BSBHRM502A
Manage human resources management information systems
- BSBHRM506A
Manage recruitment selection and induction processes
- BSBINM202A
Handle mail
- BSBINM401A
IMPLEMENT WORKPLACE INFORMATION SYSTEM
- BSBINM501A
Manage an information or knowledge management system
- BSBITS401A
Maintain business technology
- BSBLED501A
Develop a workplace learning environment
- BSBMGT403A
Implement continuous improvement
- BSBMGT502A
Manage people performance
- BSBMGT502B
Manage people performance
- BSBMGT515A
Manage operational plan
- BSBMGT516A
Facilitate continuous improvement
- BSBMKG501B
Identify and evaluate marketing opportunities
- BSBMKG502B
Establish and adjust the marketing mix
- BSBMKG507A
Interpret Market Trends And Developments
- BSBMKG514A
Implement and monitor marketing activities
- BSBMKG608A
Develop organisational marketing objectives
- BSBOHS501B
Participate in the coordination and maintenance of a systematic approach to managing OHS
- BSBOHS502B
Participate in the management of the OHS information and data systems
- BSBOHS503B
Assist in the design and development of OHS participative arrangements
- BSBPRO401A
Develop product knowledge
- BSBPUR301B
Purchase goods and services
- BSBPUR401B
Plan purchasing
- BSBPUR402B
Negotiate contracts
- BSBPUR403B
Conduct international purchasing
- BSBREL402A
Build client relationships and business networks
- BSBRES401A
Analyse and present research information
- BSBSMB401A
Establish legal and risk management requirements of small business
- BSBSMB404A
Undertake small business planning
- BSBSUS501A
Develop workplace policy and procedures for sustainability
- BSBWOR204A
Use business technology
- BSBWOR301A
Organise personal work priorities and development
- BSBWOR404A
Develop work priorities
- BSBWOR501A
Manage personal work priorities and professional development
- BSBWRK509A
Manage industrial relations
- CUFMEM06A
Design a multimedia product
- CUFMEM14A
Create, manipulate and incorporate 2D graphics
- CUVCRS03A
Produce computer-aided drawings
- CUVDES01A
Apply colour theory in response to a brief
- CUVDES02A
Apply the design process to 2-dimensional work in response to a brief
- CUVDES03A
Apply the design process to 3-dimensional work in response to a brief
- CUVDSP04A
Research and apply the history and theory of design to design practice
- CUVPHI05A
Use a 35mm SLR camera or digital equivalent
- CUVPHI06A
Plan and carry out image capture in response to a brief
- CUVVSP11A
Apply techniques to produce digital images
- HLTCSD306B
Respond effectively to difficult or challenging behaviour
- ICTCC121A
Use an enterprise information system
- ICTCC241A
Process sales
- ICTCC320A
Use multiple information systems
- ICTCC341A
Provide sales solutions to customers
- SFIDIST202B
Retail fresh, frozen and live seafood
- SIRCCPM501
Lead and develop pharmacy teams
- SIRCCPM502
Manage pharmacy sales and service delivery
- SIRCCPM503
Manage pharmacy premises and equipment
- SIRCCPM504
Investigate new front-of-pharmacy products and services
- SIRCDIS301
Accept prescriptions and return dispensed medicines to customers
- SIRCDIS303
Assist in dispensing prescriptions
- SIRCDIS404
Assist in dispensary stock control
- SIRCDIS405
Assist in dispensary administration
- SIRCDIS406
Assist in preparing dose administration aids
- SIRCDIS407
Assist in preparing extemporaneous prescriptions
- SIRCDIS408
Coordinate service to patients in residential care settings
- SIRCHCS201
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
- SIRCHCS302
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
- SIRCHCS303
Advise on asthma management
- SIRCHCS304
Advise on smoking cessation
- SIRCHCS305
Advise on continence management
- SIRCHCS306
Advise on complementary medicines
- SIRCHCS407
Test blood pressure and advise on self-monitoring
- SIRCHCS408
Test blood glucose and advise on equipment and services for diabetes management
- SIRCHCS409
Advise on diet, nutrition and weight-management products and services
- SIRCHCS410
Advise on pregnancy and maternal health products and services
- SIRCHCS411
Advise on wound care products and self-care
- SIRCHCS412
Provide Australian Needle and Syringe Program services
- SIRCHCS413
Supply and hire aids and equipment to support home health care
- SIRCHCS414
Support the management of obstructive sleep apnoea
- SIRCHCS415
Coordinate pharmacy health promotions and home medicine reviews
- SIRCIND201
Operate in a community pharmacy framework
- SIRCIND202
Plan a career in community pharmacy
- SIRCMER401
Market and promote a pharmacy products and services area
- SIRCPPK201
Assist customers seeking commonly requested vitamins, minerals and supplements
- SIRCPPK202
Assist customers seeking eye and ear products
- SIRCPPK203
Assist customers seeking first aid and wound care products
- SIRCPPK204
Assist customers seeking oral care products
- SIRCPPK205
Assist customers seeking to relieve cough and cold symptoms
- SIRCPPK206
Assist customers seeking to relieve skin and fungal conditions
- SIRCPPK207
Supply medical devices
- SIRCPPK308
Assist customers seeking relief from gastro-intestinal conditions
- SIRCPPK309
Assist customers seeking to relieve common allergic symptom reactions
- SIRCPPK310
Assist customers seeking analgesic and anti-inflammatory products
- SIRCPPK311
Assist customers seeking baby or infant care medicines and products
- SIRCPPK312
Assist customers seeking sexual health medicines and products
- SIRCQUA401
Coordinate a pharmacy quality system
- SIRPDIS001A
Accept prescriptions and deliver medicine
- SIRPDIS002A
Deliver prescription medicines to customers outside the pharmacy
- SIRPDIS003A
Assist in dispensary operations
- SIRPDIS004A
Assist in dispensary stock control
- SIRPDIS005A
Assist in preparing dose administration containers
- SIRPDIS006A
Assist in preparing extemporaneous prescriptions
- SIRPMER001A
Market and promote pharmacy products and services area
- SIRPPKS001A
Support the sale of pharmacy and pharmacist-only medicines
- SIRPPKS002A
Identify, locate and sell products related to allergies
- SIRPPKS003A
Identify, locate and sell analgesic and anti-inflammatory products
- SIRPPKS004A
Identify, locate and sell baby and infant care products
- SIRPPKS005A
Identify, locate and sell cough and cold products
- SIRPPKS006A
Identify, locate and sell eye, ear and oral care products
- SIRPPKS007A
Identify, locate and sell products for gastro-intestinal conditions
- SIRPPKS008A
Identify, locate and sell first aid and wound care products
- SIRPPKS009A
Identify, locate and sell products for skin and fungal conditions
- SIRPPKS010A
Assist in the management of pharmacy and pharmacist-only medicines
- SIRPPKS011A
Provide information, products and services on asthma
- SIRPPKS012A
Provide information, products and services on blood pressure
- SIRPPKS013A
Provide information, products and services on complementary medicine
- SIRPPKS014A
Provide information, products and services on diabetes
- SIRPPKS015A
Provide information, products and services on diet, nutrition and weight management
- SIRPPKS016A
Provide information, products and services to support home health care
- SIRPPKS017A
Provide information, products and services on pregnancy and maternal health
- SIRPPKS018A
Provide information, products and services on smoking cessation
- SIRPPKS019A
Provide information, products and services on women's and men's health
- SIRPPKS020A
Provide information, products and services on wound care
- SIRRFSA001A
Apply retail food safety practices
- SIRRFSA002A
Monitor food safety program
- SIRRFSA302
Monitor food safety program
- SIRRFSA302
Monitor food safety program
- SIRRIND001A
Work effectively as a visual merchandiser
- SIRRMER001A
Merchandise food products
- SIRRMER002A
Pack and display meat products
- SIRRMER003A
Prepare and display fast food items
- SIRRMER004A
Prepare and display bakery products
- SIRRMER005A
Produce retail visual illustrations
- SIRRMER006A
Manufacture visual merchandising support structures
- SIRRMER007A
Apply lettering
- SIRRMER008A
Produce working drawings
- SIRRMER009A
Produce perspective drawings, plans andelevations
- SIRRMER010A
Design, construct and maintain props and merchandisers
- SIRRMER011A
Develop concept visuals
- SIRRMER012A
Maintain display lighting and brief lighting designers
- SIRRMER013A
Design and produce store plans and floor layouts
- SIRRMER014A
Manage visual merchandising projects
- SIRRMER015A
Design merchandisers
- SIRRMER016A
Style merchandise for photography
- SIRRMER017A
Design and produce merchandising and in-store presentations
- SIRRMER018A
Develop and apply strategies for merchandising and corporate presentation
- SIRRMER019A
Present design concepts
- SIRRMER020A
Create and implement exhibition space
- SIRRMER405
Produce visual merchandising signs
- SIRRMER406
Design, construct and maintain props
- SIRRMER407
Design merchandisers
- SIRRMER508
Produce retail visual illustrations
- SIRRMER509
Manufacture visual merchandising signage and support structures
- SIRRMER510
Produce working drawings
- SIRRMER511
Plan, organise and maintain display lighting
- SIRRMER512
Produce perspective drawings, plans and elevations
- SIRRMER513
Develop concept visuals
- SIRRMER514
Design and produce store plans and floor layouts
- SIRRMER515
Manage visual merchandising projects
- SIRRMER516
Style merchandise for photography
- SIRRMER517
Develop and apply strategies for merchandising and corporate presentation
- SIRRMER518
Present design concepts
- SIRRMER519
Design and produce merchandising and in-store presentations
- SIRRPOS001A
Process postal outlet transactions
- SIRRPOS002A
Handle mail received in a retail environment
- SIRRPOS003A
Deliver mail in a retail environment
- SIRRPOS004A
Handle customer interviews and applications
- SIRRRPK001A
Advise on food products and services
- SIRRRPK002A
Advise on meat products
- SIRRRPK003A
Advise on fast food products
- SIRRRPK004A
Advise on bakery products
- SIRRRPK005A
Advise on seafood products
- SIRRRPK006A
Recommend liquor products
- SIRRRPK007A
Recommend and fit clothing or footwear and products and services
- SIRRRPK008A
Recommend jewellery products and services
- SIRRRPK009A
Recommend toddler and baby products
- SIRRRPK010A
Recommend home and home improvement products and services
- SIRRRPK011A
Recommend books or newsagency services
- SIRRRPK012A
Recommend business and leisure products and services
- SIRRRPK013A
Hire and sell video and DVD products and services
- SIRRRPK014A
Recommend specialised products and services
- SIRWFIN001A
Complete debtor processes
- SIRWFIN002A
Manage debtor processes
- SIRWIND001A
Confirm wholesale business practices
- SIRWINV001A
Process purchases
- SIRWINV002A
Administer supply into a business
- SIRWINV003A
Monitor inventory capacity to meet demand
- SIRWINV301
Administer supply to a business
- SIRWINV302
Monitor inventory capacity to meet demand
- SIRWINV302
Monitor inventory capacity to meet demand
- SIRWSLS001A
Sell products and services to business customers
- SIRWSLS002A
Build sales relationships
- SIRWSLS003A
Optimise customer and territory coverage
- SIRWSLS004A
Process product and service data
- SIRWSLS005A
Analyse and achieve sales targets
- SIRWSLS006A
Build sales of branded products
- SIRWSLS301
Build sales relationships
- SIRWSLS302
Process product and service data
- SIRWSLS303
Analyse and achieve sales targets
- SIRWSLS304
Build sales of branded products
- SIRWSLS305
Optimise customer and territory coverage
- SIRXADM001A
Apply retail office procedures
- SIRXADM002A
Coordinate retail office
- SIRXCCS001A
Apply point-of-sale handling procedures
- SIRXCCS002A
Interact with customers
- SIRXCCS003A
Coordinate interaction with customers
- SIRXCCS004A
Develop business to business relationships
- SIRXCCS005A
Manage business customers
- SIRXCCS006A
Maintain business to business relationships
- SIRXCCS203
Promote loyalty programs
- SIRXCCS305
Maintain business to business relationships
- SIRXCCS406
Provide professional customer service for high value and complex sales
- SIRXCCS407
Develop business to business relationship
- SIRXCCS408
Build retail relationships and sustain customer loyalty
- SIRXCCS509
Manage business customers
- SIRXCLM001A
Organise and maintain work areas
- SIRXCLM002A
Manage store facilities
- SIRXCOM001A
Communicate in the workplace
- SIRXCOM101
Communicate in the workplace to support team and customer outcomes
- SIRXCOM202
Communicate with customers using technologies
- SIRXEBS001A
Acquire and retain online customers
- SIRXEBS002A
Manage retail brands online
- SIRXEBS003A
Manage and promote business to business e-commerce solutions
- SIRXEBS004A
Select an e-business model
- SIRXFIN001A
Balance point-of-sale terminal
- SIRXFIN002A
Perform retail finance duties
- SIRXFIN003A
Produce financial reports
- SIRXFIN004A
Manage financial resources
- SIRXFIN005A
Manage operations to budget
- SIRXFIN006A
Manage prices
- SIRXGLC001A
Monitor compliance with legal and legislative requirements affecting business operations
- SIRXGLC002A
Establish compliance with legal and legislative requirements
- SIRXGLC003A
Comply with legislative requirements affecting business activities
- SIRXGLC401
Monitor compliance with legislative requirements for the establishment of a retail business
- SIRXGLC502
Establish business legal and legislative requirements
- SIRXHRM001A
Administer human resources policy
- SIRXHRM002A
Recruit and select personnel
- SIRXICT001A
Operate retail technology
- SIRXICT002A
Use computers as part of business and e-commerce processes
- SIRXICT003A
Operate retail information technology systems
- SIRXICT004A
Adopt mobile commerce applications to improve sales and service
- SIRXICT404
Adopt mobile commerce applications to improve sales and service
- SIRXIND001A
Work effectively in a retail environment
- SIRXIND101
Work effectively in a customer service environment
- SIRXIND102
Plan a career in the retail industry
- SIRXINV001A
Perform stock control procedures
- SIRXINV002A
Maintain and order stock
- SIRXINV003A
Plan inventory levels
- SIRXINV004A
Buy merchandise
- SIRXINV005A
Control inventory
- SIRXINV006A
Develop purchasing strategies
- SIRXINV407
Manage suppliers
- SIRXMER001A
Merchandise products
- SIRXMER002A
Coordinate merchandise presentation
- SIRXMER003A
Monitor in-store visual merchandising display
- SIRXMER004A
Manage merchandise and store presentation
- SIRXMER005A
Create a display
- SIRXMER006A
Present products
- SIRXMER007A
Demonstrate merchandising and category presentation skills
- SIRXMER304
Present products
- SIRXMER407
Plan and build visual presentations for a range of merchandise categories
- SIRXMGT001A
Coordinate work teams
- SIRXMGT002A
Maintain employee relations
- SIRXMGT003A
Lead and manage people
- SIRXMGT004A
Analyse and communicate information
- SIRXMGT005A
Set strategic plans
- SIRXMGT006A
Initiate and implement change
- SIRXMGT507
Manage staff through change
- SIRXMGT508
Plan and prepare for business sustainability
- SIRXMGT509
Manage diversity within the business
- SIRXMPR001A
Profile a retail market
- SIRXMPR002A
Provide marketing and promotion program support
- SIRXMPR003A
Conduct telemarketing
- SIRXMPR004A
Market products
- SIRXMPR005A
Seize a business opportunity
- SIRXMPR006A
Manage promotional activities
- SIRXMPR007A
Devise a strategic marketing plan
- SIRXMPR008A
Implement advertising and promotional activities
- SIRXOHS001A
Apply safe working practices
- SIRXOHS002A
Maintain store safety
- SIRXOHS003A
Provide a safe working environment
- SIRXPRO001A
Maximise sales of branded products
- SIRXPRO002A
Implement product recalls
- SIRXPRO003A
Review product or service performance
- SIRXPRO004A
Maximise product sales and market share
- SIRXPRO005A
Manage distribution processes
- SIRXPRO006A
Forecast product performance
- SIRXPRO007A
Improve supply and distribution chains
- SIRXPRO008A
Access product and service performance data
- SIRXPRO401
Maximise sales of branded products and services
- SIRXPRO504
Maximise product sales and market share
- SIRXPRO504
Maximise product sales and market share
- SIRXQUA001A
Develop innovative ideas at work
- SIRXQUA002A
Lead a team to foster innovation
- SIRXQUA003A
Create an innovative work environment
- SIRXQUA004A
Set up systems that support innovation
- SIRXQUA005A
Maintain operational quality and productivity
- SIRXQUA006A
Benchmark and continuously improve operational quality
- SIRXRPK001A
Recommend health and nutritional products
- SIRXRPK002A
Recommend hair, beauty and cosmetic products and services
- SIRXRSK001A
Minimise theft
- SIRXRSK002A
Maintain store security
- SIRXRSK003A
Apply store security systems and procedures
- SIRXRSK004A
Control store security
- SIRXSLS001A
Sell products and services
- SIRXSLS002A
Advise on products and services
- SIRXSLS003A
Coordinate sales performance
- SIRXSLS004A
Build relationships with customers
- SIRXSLS005A
Manage sales and service delivery
- SIRXSLS006A
Lead a sales team
- SIRXSLS007A
Train sales team members
- SIRXSLS008A
Develop a sales strategy
- SIRXSLS009A
Manage sales teams
- SIRXSLS405
Coordinate a retail operation during economic downturns
- SIRXSLS410
Lead a sales representatives team
- SIRXSRM801
Lead the organisation through change
- SIRXSRM802
Lead the development of business opportunities
- SIRXSRM803
Lead and develop staff
- SIRXSRM804
Continuously improve operational retail processes
- SIRXSRM805
Lead the strategic planning process in a service environment
- SIRXSRM806
Manage and transform sales and service programs
- SIRXSRM807
Lead the development of a visual merchandising strategy
- SIRXSRM808
Plan and manage complex retail projects
- SIRXSRM809
Manage retail operations in a region or area
- SIRXWHS101
Apply safe work practices
- SITHCCC001A
Organise and prepare food
- SITHCCC003A
Receive and store kitchen supplies
- SITHFAB009A
Provide responsible service of alcohol
- SITHFAB010B
Prepare and serve non alcoholic beverages
- SITHFAB012A
Prepare and serve espresso coffee
- SITXOHS002A
Follow workplace hygiene procedures
- TAAASS301A
Contribute to assessment
- TAAASS401A
Plan and organise assessment
- TAADEL301A
Provide training through instruction and demonstration of work skills
- TAADEL402A
Facilitate group-based learning
- TAADEL404A
Facilitate work-based learning
- TAADEL502A
Facilitate action learning projects
- TAATAS504A
Facilitate group processes
- TDTA1197B
Package goods
- TDTA1297B
Pick and process orders
- TDTA2197B
Despatch stock
- TDTD1097B
Operate a forklift
- TDTD1397B
Move materials mechanically using automated equipment
- TDTD197B
Shift materials safely using manual handling methods