Skillsets
Qualifications
Units of competency
- BSBADM409A Coordinate business resources
- BSBADM502B Manage meetings
- BSBADV512A Develop an advertising strategy and brief
- BSBCMN301A Exercise initiative in a business environment
- BSBCMN304A Contribute to personal skill development and learning
- BSBCUS401A Coordinate implementation of customer service strategies
- BSBFIA302A Process payroll
- BSBFIM501A Manage budgets and financial plans
- BSBFLM501B Manage personal work priorities and professional development
- BSBFLM505B Manage operational plan
- BSBFRA301A Work within a franchise
- BSBFRA401B Manage compliance with franchisee obligations and legislative requirements
- BSBFRA402B Establish a franchise
- BSBFRA403B Manage relationship with franchisor
- BSBFRA404B Manage a multiple site franchise
- BSBFRA501B Establish a franchise operation
- BSBFRA502B Manage a franchise operation
- BSBFRA503B Manage establishment of new sites or regions
- BSBFRA504B Manage relationships with franchisees
- BSBFRA505B Manage closure of a franchise
- BSBHRM502A Manage human resources management information systems
- BSBHRM506A Manage recruitment selection and induction processes
- BSBINM202A Handle mail
- BSBINM401A IMPLEMENT WORKPLACE INFORMATION SYSTEM
- BSBINM501A Manage an information or knowledge management system
- BSBITS401A Maintain business technology
- BSBLED501A Develop a workplace learning environment
- BSBMGT403A Implement continuous improvement
- BSBMGT502A Manage people performance
- BSBMGT502B Manage people performance
- BSBMGT515A Manage operational plan
- BSBMGT516A Facilitate continuous improvement
- BSBMKG501B Identify and evaluate marketing opportunities
- BSBMKG502B Establish and adjust the marketing mix
- BSBMKG507A Interpret Market Trends And Developments
- BSBMKG514A Implement and monitor marketing activities
- BSBMKG608A Develop organisational marketing objectives
- BSBOHS501B Participate in the coordination and maintenance of a systematic approach to managing OHS
- BSBOHS502B Participate in the management of the OHS information and data systems
- BSBOHS503B Assist in the design and development of OHS participative arrangements
- BSBPRO401A Develop product knowledge
- BSBPUR301B Purchase goods and services
- BSBPUR401B Plan purchasing
- BSBPUR402B Negotiate contracts
- BSBPUR403B Conduct international purchasing
- BSBREL402A Build client relationships and business networks
- BSBRES401A Analyse and present research information
- BSBSMB401A Establish legal and risk management requirements of small business
- BSBSMB404A Undertake small business planning
- BSBSUS501A Develop workplace policy and procedures for sustainability
- BSBWOR204A Use business technology
- BSBWOR301A Organise personal work priorities and development
- BSBWOR404A Develop work priorities
- BSBWOR501A Manage personal work priorities and professional development
- BSBWRK509A Manage industrial relations
- CUFMEM06A Design a multimedia product
- CUFMEM14A Create, manipulate and incorporate 2D graphics
- CUVCRS03A Produce computer-aided drawings
- CUVDES01A Apply colour theory in response to a brief
- CUVDES02A Apply the design process to 2-dimensional work in response to a brief
- CUVDES03A Apply the design process to 3-dimensional work in response to a brief
- CUVDSP04A Research and apply the history and theory of design to design practice
- CUVPHI05A Use a 35mm SLR camera or digital equivalent
- CUVPHI06A Plan and carry out image capture in response to a brief
- CUVVSP11A Apply techniques to produce digital images
- HLTCSD306B Respond effectively to difficult or challenging behaviour
- ICTCC121A Use an enterprise information system
- ICTCC241A Process sales
- ICTCC320A Use multiple information systems
- ICTCC341A Provide sales solutions to customers
- SFIDIST202B Retail fresh, frozen and live seafood
- SIRCCPM501 Lead and develop pharmacy teams
- SIRCCPM502 Manage pharmacy sales and service delivery
- SIRCCPM503 Manage pharmacy premises and equipment
- SIRCCPM504 Investigate new front-of-pharmacy products and services
- SIRCDIS301 Accept prescriptions and return dispensed medicines to customers
- SIRCDIS303 Assist in dispensing prescriptions
- SIRCDIS404 Assist in dispensary stock control
- SIRCDIS405 Assist in dispensary administration
- SIRCDIS406 Assist in preparing dose administration aids
- SIRCDIS407 Assist in preparing extemporaneous prescriptions
- SIRCDIS408 Coordinate service to patients in residential care settings
- SIRCHCS201 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
- SIRCHCS302 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
- SIRCHCS303 Advise on asthma management
- SIRCHCS304 Advise on smoking cessation
- SIRCHCS305 Advise on continence management
- SIRCHCS306 Advise on complementary medicines
- SIRCHCS407 Test blood pressure and advise on self-monitoring
- SIRCHCS408 Test blood glucose and advise on equipment and services for diabetes management
- SIRCHCS409 Advise on diet, nutrition and weight-management products and services
- SIRCHCS410 Advise on pregnancy and maternal health products and services
- SIRCHCS411 Advise on wound care products and self-care
- SIRCHCS412 Provide Australian Needle and Syringe Program services
- SIRCHCS413 Supply and hire aids and equipment to support home health care
- SIRCHCS414 Support the management of obstructive sleep apnoea
- SIRCHCS415 Coordinate pharmacy health promotions and home medicine reviews
- SIRCIND201 Operate in a community pharmacy framework
- SIRCIND202 Plan a career in community pharmacy
- SIRCMER401 Market and promote a pharmacy products and services area
- SIRCPPK201 Assist customers seeking commonly requested vitamins, minerals and supplements
- SIRCPPK202 Assist customers seeking eye and ear products
- SIRCPPK203 Assist customers seeking first aid and wound care products
- SIRCPPK204 Assist customers seeking oral care products
- SIRCPPK205 Assist customers seeking to relieve cough and cold symptoms
- SIRCPPK206 Assist customers seeking to relieve skin and fungal conditions
- SIRCPPK207 Supply medical devices
- SIRCPPK308 Assist customers seeking relief from gastro-intestinal conditions
- SIRCPPK309 Assist customers seeking to relieve common allergic symptom reactions
- SIRCPPK310 Assist customers seeking analgesic and anti-inflammatory products
- SIRCPPK311 Assist customers seeking baby or infant care medicines and products
- SIRCPPK312 Assist customers seeking sexual health medicines and products
- SIRCQUA401 Coordinate a pharmacy quality system
- SIRPDIS001A Accept prescriptions and deliver medicine
- SIRPDIS002A Deliver prescription medicines to customers outside the pharmacy
- SIRPDIS003A Assist in dispensary operations
- SIRPDIS004A Assist in dispensary stock control
- SIRPDIS005A Assist in preparing dose administration containers
- SIRPDIS006A Assist in preparing extemporaneous prescriptions
- SIRPMER001A Market and promote pharmacy products and services area
- SIRPPKS001A Support the sale of pharmacy and pharmacist-only medicines
- SIRPPKS002A Identify, locate and sell products related to allergies
- SIRPPKS003A Identify, locate and sell analgesic and anti-inflammatory products
- SIRPPKS004A Identify, locate and sell baby and infant care products
- SIRPPKS005A Identify, locate and sell cough and cold products
- SIRPPKS006A Identify, locate and sell eye, ear and oral care products
- SIRPPKS007A Identify, locate and sell products for gastro-intestinal conditions
- SIRPPKS008A Identify, locate and sell first aid and wound care products
- SIRPPKS009A Identify, locate and sell products for skin and fungal conditions
- SIRPPKS010A Assist in the management of pharmacy and pharmacist-only medicines
- SIRPPKS011A Provide information, products and services on asthma
- SIRPPKS012A Provide information, products and services on blood pressure
- SIRPPKS013A Provide information, products and services on complementary medicine
- SIRPPKS014A Provide information, products and services on diabetes
- SIRPPKS015A Provide information, products and services on diet, nutrition and weight management
- SIRPPKS016A Provide information, products and services to support home health care
- SIRPPKS017A Provide information, products and services on pregnancy and maternal health
- SIRPPKS018A Provide information, products and services on smoking cessation
- SIRPPKS019A Provide information, products and services on women's and men's health
- SIRPPKS020A Provide information, products and services on wound care
- SIRRFSA001A Apply retail food safety practices
- SIRRFSA002A Monitor food safety program
- SIRRFSA302 Monitor food safety program
- SIRRFSA302 Monitor food safety program
- SIRRIND001A Work effectively as a visual merchandiser
- SIRRMER001A Merchandise food products
- SIRRMER002A Pack and display meat products
- SIRRMER003A Prepare and display fast food items
- SIRRMER004A Prepare and display bakery products
- SIRRMER005A Produce retail visual illustrations
- SIRRMER006A Manufacture visual merchandising support structures
- SIRRMER007A Apply lettering
- SIRRMER008A Produce working drawings
- SIRRMER009A Produce perspective drawings, plans andelevations
- SIRRMER010A Design, construct and maintain props and merchandisers
- SIRRMER011A Develop concept visuals
- SIRRMER012A Maintain display lighting and brief lighting designers
- SIRRMER013A Design and produce store plans and floor layouts
- SIRRMER014A Manage visual merchandising projects
- SIRRMER015A Design merchandisers
- SIRRMER016A Style merchandise for photography
- SIRRMER017A Design and produce merchandising and in-store presentations
- SIRRMER018A Develop and apply strategies for merchandising and corporate presentation
- SIRRMER019A Present design concepts
- SIRRMER020A Create and implement exhibition space
- SIRRMER405 Produce visual merchandising signs
- SIRRMER406 Design, construct and maintain props
- SIRRMER407 Design merchandisers
- SIRRMER508 Produce retail visual illustrations
- SIRRMER509 Manufacture visual merchandising signage and support structures
- SIRRMER510 Produce working drawings
- SIRRMER511 Plan, organise and maintain display lighting
- SIRRMER512 Produce perspective drawings, plans and elevations
- SIRRMER513 Develop concept visuals
- SIRRMER514 Design and produce store plans and floor layouts
- SIRRMER515 Manage visual merchandising projects
- SIRRMER516 Style merchandise for photography
- SIRRMER517 Develop and apply strategies for merchandising and corporate presentation
- SIRRMER518 Present design concepts
- SIRRMER519 Design and produce merchandising and in-store presentations
- SIRRPOS001A Process postal outlet transactions
- SIRRPOS002A Handle mail received in a retail environment
- SIRRPOS003A Deliver mail in a retail environment
- SIRRPOS004A Handle customer interviews and applications
- SIRRRPK001A Advise on food products and services
- SIRRRPK002A Advise on meat products
- SIRRRPK003A Advise on fast food products
- SIRRRPK004A Advise on bakery products
- SIRRRPK005A Advise on seafood products
- SIRRRPK006A Recommend liquor products
- SIRRRPK007A Recommend and fit clothing or footwear and products and services
- SIRRRPK008A Recommend jewellery products and services
- SIRRRPK009A Recommend toddler and baby products
- SIRRRPK010A Recommend home and home improvement products and services
- SIRRRPK011A Recommend books or newsagency services
- SIRRRPK012A Recommend business and leisure products and services
- SIRRRPK013A Hire and sell video and DVD products and services
- SIRRRPK014A Recommend specialised products and services
- SIRWFIN001A Complete debtor processes
- SIRWFIN002A Manage debtor processes
- SIRWIND001A Confirm wholesale business practices
- SIRWINV001A Process purchases
- SIRWINV002A Administer supply into a business
- SIRWINV003A Monitor inventory capacity to meet demand
- SIRWINV301 Administer supply to a business
- SIRWINV302 Monitor inventory capacity to meet demand
- SIRWINV302 Monitor inventory capacity to meet demand
- SIRWSLS001A Sell products and services to business customers
- SIRWSLS002A Build sales relationships
- SIRWSLS003A Optimise customer and territory coverage
- SIRWSLS004A Process product and service data
- SIRWSLS005A Analyse and achieve sales targets
- SIRWSLS006A Build sales of branded products
- SIRWSLS301 Build sales relationships
- SIRWSLS302 Process product and service data
- SIRWSLS303 Analyse and achieve sales targets
- SIRWSLS304 Build sales of branded products
- SIRWSLS305 Optimise customer and territory coverage
- SIRXADM001A Apply retail office procedures
- SIRXADM002A Coordinate retail office
- SIRXCCS001A Apply point-of-sale handling procedures
- SIRXCCS002A Interact with customers
- SIRXCCS003A Coordinate interaction with customers
- SIRXCCS004A Develop business to business relationships
- SIRXCCS005A Manage business customers
- SIRXCCS006A Maintain business to business relationships
- SIRXCCS203 Promote loyalty programs
- SIRXCCS305 Maintain business to business relationships
- SIRXCCS406 Provide professional customer service for high value and complex sales
- SIRXCCS407 Develop business to business relationship
- SIRXCCS408 Build retail relationships and sustain customer loyalty
- SIRXCCS509 Manage business customers
- SIRXCLM001A Organise and maintain work areas
- SIRXCLM002A Manage store facilities
- SIRXCOM001A Communicate in the workplace
- SIRXCOM101 Communicate in the workplace to support team and customer outcomes
- SIRXCOM202 Communicate with customers using technologies
- SIRXEBS001A Acquire and retain online customers
- SIRXEBS002A Manage retail brands online
- SIRXEBS003A Manage and promote business to business e-commerce solutions
- SIRXEBS004A Select an e-business model
- SIRXFIN001A Balance point-of-sale terminal
- SIRXFIN002A Perform retail finance duties
- SIRXFIN003A Produce financial reports
- SIRXFIN004A Manage financial resources
- SIRXFIN005A Manage operations to budget
- SIRXFIN006A Manage prices
- SIRXGLC001A Monitor compliance with legal and legislative requirements affecting business operations
- SIRXGLC002A Establish compliance with legal and legislative requirements
- SIRXGLC003A Comply with legislative requirements affecting business activities
- SIRXGLC401 Monitor compliance with legislative requirements for the establishment of a retail business
- SIRXGLC502 Establish business legal and legislative requirements
- SIRXHRM001A Administer human resources policy
- SIRXHRM002A Recruit and select personnel
- SIRXICT001A Operate retail technology
- SIRXICT002A Use computers as part of business and e-commerce processes
- SIRXICT003A Operate retail information technology systems
- SIRXICT004A Adopt mobile commerce applications to improve sales and service
- SIRXICT404 Adopt mobile commerce applications to improve sales and service
- SIRXIND001A Work effectively in a retail environment
- SIRXIND101 Work effectively in a customer service environment
- SIRXIND102 Plan a career in the retail industry
- SIRXINV001A Perform stock control procedures
- SIRXINV002A Maintain and order stock
- SIRXINV003A Plan inventory levels
- SIRXINV004A Buy merchandise
- SIRXINV005A Control inventory
- SIRXINV006A Develop purchasing strategies
- SIRXINV407 Manage suppliers
- SIRXMER001A Merchandise products
- SIRXMER002A Coordinate merchandise presentation
- SIRXMER003A Monitor in-store visual merchandising display
- SIRXMER004A Manage merchandise and store presentation
- SIRXMER005A Create a display
- SIRXMER006A Present products
- SIRXMER007A Demonstrate merchandising and category presentation skills
- SIRXMER304 Present products
- SIRXMER407 Plan and build visual presentations for a range of merchandise categories
- SIRXMGT001A Coordinate work teams
- SIRXMGT002A Maintain employee relations
- SIRXMGT003A Lead and manage people
- SIRXMGT004A Analyse and communicate information
- SIRXMGT005A Set strategic plans
- SIRXMGT006A Initiate and implement change
- SIRXMGT507 Manage staff through change
- SIRXMGT508 Plan and prepare for business sustainability
- SIRXMGT509 Manage diversity within the business
- SIRXMPR001A Profile a retail market
- SIRXMPR002A Provide marketing and promotion program support
- SIRXMPR003A Conduct telemarketing
- SIRXMPR004A Market products
- SIRXMPR005A Seize a business opportunity
- SIRXMPR006A Manage promotional activities
- SIRXMPR007A Devise a strategic marketing plan
- SIRXMPR008A Implement advertising and promotional activities
- SIRXOHS001A Apply safe working practices
- SIRXOHS002A Maintain store safety
- SIRXOHS003A Provide a safe working environment
- SIRXPRO001A Maximise sales of branded products
- SIRXPRO002A Implement product recalls
- SIRXPRO003A Review product or service performance
- SIRXPRO004A Maximise product sales and market share
- SIRXPRO005A Manage distribution processes
- SIRXPRO006A Forecast product performance
- SIRXPRO007A Improve supply and distribution chains
- SIRXPRO008A Access product and service performance data
- SIRXPRO401 Maximise sales of branded products and services
- SIRXPRO504 Maximise product sales and market share
- SIRXPRO504 Maximise product sales and market share
- SIRXQUA001A Develop innovative ideas at work
- SIRXQUA002A Lead a team to foster innovation
- SIRXQUA003A Create an innovative work environment
- SIRXQUA004A Set up systems that support innovation
- SIRXQUA005A Maintain operational quality and productivity
- SIRXQUA006A Benchmark and continuously improve operational quality
- SIRXRPK001A Recommend health and nutritional products
- SIRXRPK002A Recommend hair, beauty and cosmetic products and services
- SIRXRSK001A Minimise theft
- SIRXRSK002A Maintain store security
- SIRXRSK003A Apply store security systems and procedures
- SIRXRSK004A Control store security
- SIRXSLS001A Sell products and services
- SIRXSLS002A Advise on products and services
- SIRXSLS003A Coordinate sales performance
- SIRXSLS004A Build relationships with customers
- SIRXSLS005A Manage sales and service delivery
- SIRXSLS006A Lead a sales team
- SIRXSLS007A Train sales team members
- SIRXSLS008A Develop a sales strategy
- SIRXSLS009A Manage sales teams
- SIRXSLS405 Coordinate a retail operation during economic downturns
- SIRXSLS410 Lead a sales representatives team
- SIRXSRM801 Lead the organisation through change
- SIRXSRM802 Lead the development of business opportunities
- SIRXSRM803 Lead and develop staff
- SIRXSRM804 Continuously improve operational retail processes
- SIRXSRM805 Lead the strategic planning process in a service environment
- SIRXSRM806 Manage and transform sales and service programs
- SIRXSRM807 Lead the development of a visual merchandising strategy
- SIRXSRM808 Plan and manage complex retail projects
- SIRXSRM809 Manage retail operations in a region or area
- SIRXWHS101 Apply safe work practices
- SITHCCC001A Organise and prepare food
- SITHCCC003A Receive and store kitchen supplies
- SITHFAB009A Provide responsible service of alcohol
- SITHFAB010B Prepare and serve non alcoholic beverages
- SITHFAB012A Prepare and serve espresso coffee
- SITXOHS002A Follow workplace hygiene procedures
- TAAASS301A Contribute to assessment
- TAAASS401A Plan and organise assessment
- TAADEL301A Provide training through instruction and demonstration of work skills
- TAADEL402A Facilitate group-based learning
- TAADEL404A Facilitate work-based learning
- TAADEL502A Facilitate action learning projects
- TAATAS504A Facilitate group processes
- TDTA1197B Package goods
- TDTA1297B Pick and process orders
- TDTA2197B Despatch stock
- TDTD1097B Operate a forklift
- TDTD1397B Move materials mechanically using automated equipment
- TDTD197B Shift materials safely using manual handling methods