Use business technology

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWOR204A, 'Use business technology'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Use business technology' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Select and use technology

1.1. Select appropriate technology and software applications to achieve the requirements of the task

1.2. Adjust workspace, furniture and equipment to suit user ergonomic requirements

1.3. Use technology according to organisational requirements and in a way which promotes a safe work environment

2. Process and organise data

2.1. Identify, open, generate or amend files and records according to task and organisational requirements

2.2. Operate input devices according to organisational requirements

2.3. Store data appropriately and exit applications without damage to or loss of, data

2.4. Use manuals, training booklets and/or online help or help-desks to overcome basic difficulties with applications

3. Maintain technology

3.1. Identify and replace used technology consumables in accordance with manufacturer's instructions and organisational requirements

3.2. Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer's instructions and organisational requirements

3.3. Identify equipment faults accurately and take action in accordance with manufacturer's instructions or report fault to designated person

Qualifications and Skillsets

BSBWOR204A appears in the following qualifications:

  • LMF60208 - Advanced Diploma of Interior Design
  • LMF50408 - Diploma of Interior Design and Decoration
  • LMF40609 - Certificate IV in Design of Kitchens, Bathrooms and Interior Spaces
  • LMF40408 - Certificate IV in Interior Decoration
  • PUA32709 - Certificate III in Public Safety (Intelligence Operations)
  • FNS30410 - Certificate III in Mercantile Agents
  • FNS30510 - Certificate III in General Insurance
  • FNS30310 - Certificate III in Accounts Administration
  • FNS41210 - Certificate IV in Mobile Banking
  • FNS41010 - Certificate IV in Banking Services
  • FNS30110 - Certificate III in Financial Services
  • FNS40810 - Certificate IV in Finance and Mortgage Broking
  • FNS41310 - Certificate IV in Personal Trust Administration
  • FNS20110 - Certificate II in Financial Services
  • FNS40710 - Certificate IV in Financial Practice Support
  • FNS30710 - Certificate III in Life insurance
  • SIS20310 - Certificate II in Sport and Recreation
  • AUR20105 - Certificate II in Automotive Administration
  • AUR31105 - Certificate III in Automotive Warehousing/Distribution Operations
  • AUR21105 - Certificate II in Automotive Sales
  • AUR20205 - Certificate II in Automotive Aftermarket Manufacturing
  • AUR21205 - Certificate II in Automotive Warehousing/Distribution Operations
  • AUR30105 - Certificate III in Automotive Administration
  • AUR31005 - Certificate III in Automotive Sales
  • BSB30407 - Certificate III in Business Administration
  • BSB20107 - Certificate II in Business
  • BSB31107 - Certificate III in Business Administration (Medical)
  • BSB30907 - Certificate III in Business Administration (Education)
  • BSB31007 - Certificate III in Business Administration (Legal)
  • SIF20108 - Certificate II in Funeral Operations
  • CHC40108 - Certificate IV in Aged Care
  • CHC41208 - Certificate IV in Children's Services (Outside school hours care)
  • CHC30908 - Certificate III in Employment Services
  • CHC40708 - Certificate IV in Community Services Work
  • CHC30408 - Certificate III in Disability
  • CHC30808 - Certificate III in Education Support
  • CHC30708 - Certificate III in Children's Services
  • CHC30208 - Certificate III in Aged Care
  • NWP10110 - Certificate I in Water Sustainability
  • FPI20405 - Certificate II in Wood Panel Products
  • FPI30805 - Certificate III in Woodmachining
  • FPI20710 - Certificate II in Timber Truss and Frame Design and Manufacture
  • FPI20505 - Certificate II in Timber Manufactured Products
  • FPI20305 - Certificate II in Sawmilling and Processing
  • FPI20105 - Certificate II in Forest Growing and Management
  • FPI20605 - Certificate II in Timber Merchandising
  • FPI20205 - Certificate II in Harvesting and Haulage
  • CUS20109 - Certificate II in Music
  • AHC21010 - Certificate II in Conservation and Land Management
  • AHC30110 - Certificate III in Agriculture
  • CUV40603 - Certificate IV in Opal Cutting and Polishing
  • SIT31007 - Certificate III in Hospitality (Catering Operations)
  • SIT30907 - Certificate III in Hospitality (Asian Cookery)
  • SIT30107 - Certificate III in Tourism
  • SIT31107 - Certificate III in Hospitality (Patisserie)
  • SIT30407 - Certificate III in Tourism (Visitor Information Services)
  • SIT30607 - Certificate III in Events
  • SIT30307 - Certificate III in Tourism (Tour Wholesaling)
  • SIT40607 - Certificate IV in Hospitality (Catering Operations)
  • SIT40507 - Certificate IV in Hospitality (Asian Cookery)
  • SIT30707 - Certificate III in Hospitality
  • SIT50207 - Diploma of Events
  • SIT31209 - Certificate III in Holiday Parks and Resorts
  • SIT40707 - Certificate IV in Hospitality (Patisserie)
  • SIT40809 - Certificate IV in Holiday Parks and Resorts
  • SIT40307 - Certificate IV in Hospitality
  • SIT20107 - Certificate II in Tourism
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT30207 - Certificate III in Tourism (Retail Travel Sales)
  • SIT40407 - Certificate IV in Hospitality (Commercial Cookery)
  • SIT50307 - Diploma of Hospitality
  • SIT20509 - Certificate II in Holiday Parks and Resorts
  • SIT40207 - Certificate IV in Tourism
  • SIT30807 - Certificate III in Hospitality (Commercial Cookery)
  • SFI20611 - Certificate II in Seafood Industry (Sales and Distribution)
  • SFI20211 - Certificate II in Fishing Operations
  • SFI20511 - Certificate II in Seafood Processing
  • SFI20111 - Certificate II in Aquaculture
  • CUE20103 - Certificate II in Live Production, Theatre and Events
  • FDF20110 - Certificate II in Food Processing
  • FDF20210 - Certificate II in Pharmaceutical Manufacturing
  • FDF20310 - Certificate II in Food Processing (Sales)
  • HLT21207 - Certificate II in Health Support Services
  • HLT32607 - Certificate III in Pathology
  • HLT44007 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT43707 - Certificate IV in Optical Technology
  • HLT50507 - Diploma of Dental Technology
  • HLT32407 - Certificate III in Allied Health Assistance
  • HLT31107 - Certificate III in Sterilisation Services
  • HLT43107 - Certificate IV in Defence Health Care
  • HLT43907 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice)
  • HLT33207 - Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care
  • RGR40608 - Certificate IV in Racing Services (Steward)
  • RGR20308 - Certificate II in Racing Services (Racing Administration)
  • RGR30308 - Certificate III in Racing Services (Racing Administration)
  • RGR30408 - Certificate III in Racing Services (Cadet Steward)
  • SIR20207 - Certificate II in Retail

And the skillsets: