This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
responding to customer enquiries
sales and service
maintaining financial records
performing clerical duties
applying fundamental skills in banking, credit management, insurance and retail financial services
13 units must be achieved:
4 core units
plus9 elective units
6 elective units must be selected from the elective list below.
The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC301A Work effectively in the financial services industry
BSBOHS201A Participate in OHS processes
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology
Elective units of competency:
FNSACC301A Process financial transactions and extract interim reports
FNSACC303A Perform financial calculations
FNSACM302A Prepare, match and process receipts
FNSACM303A Process payment documentation
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Non-cash Payments
FNSASIC305A Provide Tier 2 personal advice in general insurance
FNSCRD301A Process applications for credit
FNSCRD302A Monitor and control accounts receivable
FNSCRD405A Manage overdue customer accounts
FNSCUS402A Resolve disputes
FNSIAD301A Provide general advice on financial products and services
FNSILF302A Process a life insurance application
FNSILF303A Issue a life insurance policy
FNSPRT301A Establish entitlements to an intestate estate
FNSPRT302A Administer a non-complex estate
FNSPRT303A Administer a non-complex trust
FNSRTS301A Provide customer service in a retail agency
FNSRTS302A Handle foreign currency transactions
FNSRTS303A Balance retail transactions
FNSRTS304A Administer debit card services
FNSRTS305A Process customer accounts
FNSRTS306A Process customer transactions
FNSRTS307A Maintain Automatic Teller Machine (ATM) services
FNSRTS308A Balance cash holdings
FNSRTS309A Maintain main bank account
FNSRTS401A Manage credit card services
FNSRTS402A Prepare government returns and reports
FNSSUP301A Process superannuation fund payments
FNSSUP302A Establish, maintain and process superannuation records
FNSSUP303A Process superannuation contributions
FNSSUP304A Process superannuation rollover benefits
FNSSUP305A Implement member investment instructions
FNSSUP306A Terminate superannuation plans
BSBCCO201A Action customer contact
BSBCCO304B Provide sales solutions to customers
BSBCMM301A Process customer complaints
BSBCUS301A Deliver and monitor a service to customers
BSBCUS403A Implement customer service standards
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBRKG303B Retrieve information from records
BSBRKG304B Maintain business records
BSBWOR301A Organise personal work priorities and development
TAEDEL404A Mentor in the workplace
Pathways into the qualification
The primary pathway from this qualification is entry level employment in a range of financial services sectors.
Pathways from the qualification
Depending on the sector entered specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Not applicable.
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au under Training Packages/Industry) or the relevant regulator for specific guidance on requirements.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | conducting research to collect and analyse information and present it in report form having the ability to question, clarify and evaluate information investigating and negotiating to resolve disputes liaising with internal and external personnel with an ability to ‘read’ verbal and non-verbal body language using a range of techniques and sales skills to elicit feedback from customers using specialist language in written and oral communication writing in a range of styles to suit different audiences |
Teamwork | receiving feedback on performance referring matters to nominated person as required working as a member of a team and applying knowledge of one’s own role to achieve team goals |
Problem solving | collecting, comparing and contrasting data in order to create reports using problem solving tools and techniques to balance and reconcile amounts |
Initiative and enterprise | contributing to solutions to workplace challenges contributing to the design and preparation of reports to effectively present workplace information identifying cross-selling opportunities |
Planning and organising | contributing to the planning process by researching and validating information relating to estates planning work considering resources, time and other constraints processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks |
Self-management | managing own time and priorities and dealing with contingencies operating within industry and organisational codes of practice, legislation and regulations taking responsibility as required by work role and ensuring all organisational policies and procedures are followed |
Learning | acquiring and applying knowledge of services and organisational policies and procedures asking questions to clarify instructions seeking advice on technical issues using online help and manuals to solve basic technology problems |
Technology | using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports using technology to assist the management of information and to assist the planning process |