Qualifications

Units of competency

  • BSBADM405B add topic Organise meetings
  • BSBADM502B add topic Manage meetings
  • BSBATSIW416C add topic Obtain and manage consultancy services
  • BSBCCO201A add topic Action customer contact
  • BSBCCO301A add topic Use multiple information systems
  • BSBCCO304B add topic Provide sales solutions to customers
  • BSBCCO401A add topic Administer customer contact telecommunications technology
  • BSBCCO402A add topic Gather, collate and record information
  • BSBCCO609A add topic Integrate customer contact operations within the organisation
  • BSBCMM201A add topic Communicate in the workplace
  • BSBCMM301A add topic Process customer complaints
  • BSBCMM401A add topic Make a presentation
  • BSBCOM401B add topic Organise and monitor the operation of compliance management system
  • BSBCOM402B add topic Implement processes for the management of a breach in compliance requirements
  • BSBCOM405A add topic Promote compliance with legislation
  • BSBCOM501B add topic Identify and interpret compliance requirements
  • BSBCOM503B add topic Develop processes for the management of breaches in compliance requirements
  • BSBCOM602B add topic Develop and create compliance requirements
  • BSBCOM603B add topic Plan and establish compliance management systems
  • BSBCUS301A add topic Deliver and monitor a service to customers
  • BSBCUS401A add topic Coordinate implementation of customer service strategies
  • BSBCUS402A add topic Address customer needs
  • BSBCUS403A add topic Implement customer service standards
  • BSBCUS501A add topic Manage quality customer service
  • BSBCUS501B add topic Manage quality customer service
  • BSBFIA301A add topic Maintain financial records
  • BSBFIA302A add topic Process payroll
  • BSBFIA401A add topic Prepare financial reports
  • BSBFIM501A add topic Manage budgets and financial plans
  • BSBFLM303C add topic Contribute to effective workplace relationships
  • BSBFRA301B add topic Work within a franchise
  • BSBFRA403B add topic Manage relationship with franchisor
  • BSBGOV403A add topic Analyse financial reports and budgets
  • BSBHRM506A add topic Manage recruitment selection and induction processes
  • BSBHRM604A add topic Manage employee relations
  • BSBINM302A add topic Utilise a knowledge management system
  • BSBINM401A add topic IMPLEMENT WORKPLACE INFORMATION SYSTEM
  • BSBINM501A add topic Manage an information or knowledge management system
  • BSBINM601A add topic Manage knowledge and information
  • BSBINN501A add topic Establish systems that support innovation
  • BSBINN502A add topic Build and sustain an innovative work environment
  • BSBINN601A add topic Manage organisational change
  • BSBITB501A add topic Establish and maintain a workgroup computer network
  • BSBITS401A add topic Maintain business technology
  • BSBITU304A add topic Produce spreadsheets
  • BSBITU305A add topic Conduct online transactions
  • BSBITU306A add topic Design and produce business documents
  • BSBITU402A add topic Develop and use complex spreadsheets
  • BSBLED501A add topic Develop a workplace learning environment
  • BSBLEG301A add topic Apply knowledge of the legal system to complete tasks
  • BSBLEG413A add topic Identify and apply the legal framework
  • BSBLEG415A add topic Apply the principles of contract law
  • BSBLEG416A add topic Apply the principles of the law of torts
  • BSBLEG417A add topic Apply the principles of evidence law
  • BSBLEG512A add topic Apply legal principles in property law matters
  • BSBLEG513A add topic Apply legal principles in corporation law matters
  • BSBMGT401A add topic Show leadership in the workplace
  • BSBMGT403A add topic Implement continuous improvement
  • BSBMGT405A add topic Provide personal leadership
  • BSBMGT502B add topic Manage people performance
  • BSBMGT515A add topic Manage operational plan
  • BSBMGT516A add topic Facilitate continuous improvement
  • BSBMGT605B add topic Provide leadership across the organisation
  • BSBMGT608C add topic Manage innovation and continuous improvement
  • BSBMGT615A add topic Contribute to organisation development
  • BSBMGT616A add topic Develop and implement strategic plans
  • BSBMGT617A add topic Develop and implement a business plan
  • BSBMKG501B add topic Identify and evaluate marketing opportunities
  • BSBOHS303B add topic Contribute to OHS hazard identification and risk assessment
  • BSBOHS403B add topic Identify hazards and assess OHS risks
  • BSBOHS404B add topic Contribute to the implementation of strategies to control OHS risk
  • BSBOHS502B add topic Participate in the management of the OHS information and data systems
  • BSBOHS504B add topic Apply principles of OHS risk management
  • BSBOHS506B add topic Monitor and facilitate the management of hazards associated with plant
  • BSBOHS507B add topic Facilitate the application of principles of occupational health to control OHS risk
  • BSBOHS601B add topic Develop a systematic approach to managing OHS
  • BSBOHS602B add topic Develop OHS information and data analysis and reporting and recording processes
  • BSBOHS603B add topic Analyse and evaluate OHS risk
  • BSBOHS604B add topic Apply ergonomic principles to control OHS risk
  • BSBOHS605B add topic Apply occupational hygiene principles to control OHS risk
  • BSBOHS606B add topic Develop and implement crisis management processes
  • BSBOHS607B add topic Advise on application of safe design principles to control OHS risk
  • BSBOHS608B add topic Conduct an OHS audit
  • BSBOHS609B add topic Evaluate an organisation's OHS performance
  • BSBPMG403A add topic Apply cost management techniques
  • BSBPMG404A add topic Apply quality management techniques
  • BSBPMG407A add topic Apply risk management techniques
  • BSBPMG501A add topic Manage application of project integrative processes
  • BSBPMG508A add topic Manage project risk
  • BSBPMG510A add topic Manage projects
  • BSBPMG605A add topic Direct quality management of a project program
  • BSBPMG607A add topic Direct communications management of a project program
  • BSBPMG608A add topic Direct risk management of a project program
  • BSBREL402A add topic Build client relationships and business networks
  • BSBREL701A add topic Develop and cultivate collaborative partnerships and relationships
  • BSBRES401A add topic Analyse and present research information
  • BSBRKG303B add topic Retrieve information from records
  • BSBRKG304B add topic Maintain business records
  • BSBRKG404A add topic Monitor and maintain records in an online environment
  • BSBRSK401A add topic Identify risk and apply risk management processes
  • BSBRSK501A add topic Manage risk
  • BSBSBM401A add topic Establish business and legal requirements
  • BSBSLS501A add topic Develop a sales plan
  • BSBSLS502A add topic Lead and manage a sales team
  • BSBSMB401A add topic Establish legal and risk management requirements of small business
  • BSBSMB405A add topic Monitor and manage small business operations
  • BSBSMB407A add topic Manage a small team
  • BSBSMB409A add topic Build and maintain relationships with small business stakeholders
  • BSBSUS301A add topic Implement and monitor environmentally sustainable work practices
  • BSBSUS501A add topic Develop workplace policy and procedures for sustainability
  • BSBWHS303A add topic Participate in WHS hazard identification, risk assessment and risk control
  • BSBWOR203A add topic Work effectively with others
  • BSBWOR204A add topic Use business technology
  • BSBWOR301A add topic Organise personal work priorities and development
  • BSBWOR401A add topic Establish effective workplace relationships
  • BSBWOR402A add topic Promote team effectiveness
  • BSBWOR404A add topic Develop work priorities
  • BSBWOR404B add topic Develop work priorities
  • BSBWOR501A add topic Manage personal work priorities and professional development
  • BSBWOR502A add topic Ensure team effectiveness
  • BSBWRT301A add topic Write simple documents
  • CHCCOM3C add topic Utilise specialist communication skills to build strong relationships
  • CHCDIS509D add topic Maximise participation in work by people with disabilities
  • CHCTC302A add topic Provide client-centred telephone counselling
  • CULMS406C add topic Deliver information, activities and events
  • FNSACC301A add topic Process financial transactions and extract interim reports
  • FNSACC302A add topic Administer subsidiary accounts and ledgers
  • FNSACC303A add topic Perform financial calculations
  • FNSACC401A add topic Process business tax requirements
  • FNSACC402A add topic Prepare operational budgets
  • FNSACC403A add topic Make decisions in a legal context
  • FNSACC403B add topic Make decisions in a legal context
  • FNSACC404A add topic Prepare financial statements for non-reporting entities
  • FNSACC405A add topic Maintain inventory records
  • FNSACC406A add topic Set up and operate a computerised accounting system
  • FNSACC407A add topic Produce job costing information
  • FNSACC501A add topic Provide financial and business performance information
  • FNSACC502A add topic Prepare income tax returns for individuals
  • FNSACC502B add topic Prepare legally compliant tax returns for individuals
  • FNSACC503A add topic Manage budgets and forecasts
  • FNSACC504A add topic Prepare financial reports for corporate entities
  • FNSACC505A add topic Establish and maintain accounting information systems
  • FNSACC506A add topic Implement and maintain internal control procedures
  • FNSACC507A add topic Provide management accounting information
  • FNSACC601A add topic Prepare complex tax returns
  • FNSACC601B add topic Prepare and administer compliant tax returns for legal entities
  • FNSACC602A add topic Audit and report on financial systems and records
  • FNSACC603A add topic Implement tax plans and evaluate tax compliance
  • FNSACC604A add topic Monitor corporate governance activities
  • FNSACC605A add topic Implement organisational improvement programs
  • FNSACC606A add topic Conduct internal audit
  • FNSACC607A add topic Evaluate business performance
  • FNSACC608A add topic Evaluate organisation's financial performance
  • FNSACC609A add topic Evaluate financial risk
  • FNSACC610A add topic Develop and implement financial strategies
  • FNSACC611A add topic Implement an insolvency program
  • FNSACC612A add topic Implement reconstruction plan
  • FNSACC613A add topic Prepare and analyse management accounting information
  • FNSACC614A add topic Prepare complex corporate financial reports
  • FNSACM301A add topic Administer financial accounts
  • FNSACM302A add topic Prepare, match and process receipts
  • FNSACM303A add topic Process payment documentation
  • FNSACM401A add topic Evaluate and authorise payment requests
  • FNSASIC301C add topic Establish client relationship and analyse needs
  • FNSASIC302C add topic Develop, present and negotiate client solutions
  • FNSASIC303A add topic Provide advice on First Home Saver Account Deposit Products and Non-cash Payments
  • FNSASIC304A add topic Provide Tier 2 general advice in general insurance
  • FNSASIC305A add topic Provide Tier 2 personal advice in general insurance
  • FNSASICL503A add topic Provide advice in the regulated emissions market
  • FNSASICM503A add topic Provide Tier 1 personal advice in life insurance
  • FNSASICN503A add topic Provide Tier 1 personal advice in general insurance
  • FNSASICO503A add topic Provide Tier 1 general advice in general insurance
  • FNSASICP503A add topic Provide Tier 1 general advice in life insurance
  • FNSASICQ503A add topic Provide advice in First Home Saver Market Linked Accounts
  • FNSASICR503A add topic Provide advice in Margin Lending
  • FNSASICS503A add topic Provide advice in Foreign Exchange
  • FNSASICT503A add topic Provide advice in Managed Investments
  • FNSASICU503A add topic Provide advice in Superannuation
  • FNSASICV503A add topic Provide advice in Derivatives
  • FNSASICW503A add topic Provide advice in Securities
  • FNSASICX503A add topic Provide advice in Life Insurance
  • FNSASICY503A add topic Provide advice in Insurance Broking
  • FNSASICZ503A add topic Provide advice in Financial Planning
  • FNSBKG401A add topic Develop and implement policies and procedures relevant to bookkeeping activities
  • FNSBKG402A add topic Establish and maintain a cash accounting system
  • FNSBKG403A add topic Establish and maintain an accrual accounting system
  • FNSBKG404A add topic Carry out business activity and instalment activity statement tasks
  • FNSBKG405A add topic Establish and maintain a payroll system
  • FNSBNK401A add topic Coordinate a small business customer portfolio
  • FNSBNK402A add topic Align banking products with the needs of small business customers
  • FNSBNK403A add topic Provide services in a Business Transaction Centre
  • FNSBNK404A add topic Promote mobile banking services
  • FNSBNK405A add topic Provide mobile banking sales and service
  • FNSBNK406A add topic Manage customer visits
  • FNSBNK501A add topic Manage banking and service strategy for small business customers
  • FNSBNK502A add topic Manage services in a Business Transaction Centre
  • FNSBNK503A add topic Provide business advisory services within a financial services context
  • FNSCMP501A add topic Comply with financial services legislation
  • FNSCNV501A add topic Take instructions in relation to a transaction
  • FNSCNV502A add topic Read and interpret a legal document and provide advice
  • FNSCNV503A add topic Analyse and interpret legal requirements for a transaction
  • FNSCNV504A add topic Prepare legal documents
  • FNSCNV505A add topic Finalise the conveyancing transaction
  • FNSCNV506A add topic Establish and manage a trust account
  • FNSCNV601A add topic Identify and conduct searches
  • FNSCRD301A add topic Process applications for credit
  • FNSCRD302A add topic Monitor and control accounts receivable
  • FNSCRD401A add topic Assess credit applications
  • FNSCRD402A add topic Establish and maintain appropriate securitisation
  • FNSCRD403A add topic Manage and recover bad and doubtful debts
  • FNSCRD404A add topic Utilise the legal process to recover outstanding debt
  • FNSCRD405A add topic Manage overdue customer accounts
  • FNSCRD501A add topic Respond to personal insolvency situations
  • FNSCRD502A add topic Manage factoring and invoice discounting arrangements
  • FNSCRD503A add topic Promote understanding of the role and effective use of consumer credit
  • FNSCRD504A add topic Manage the credit relationship
  • FNSCRD505A add topic Respond to corporate insolvency situations
  • FNSCUS301A add topic Respond to customer enquiries
  • FNSCUS401A add topic Participate in negotiations
  • FNSCUS402A add topic Resolve disputes
  • FNSCUS403A add topic Deliver a professional service to customers
  • FNSCUS501A add topic Develop and nurture relationships with clients, other professionals and third party referrers
  • FNSCUS502A add topic Monitor client requirements
  • FNSCUS503A add topic Review business performance
  • FNSCUS504A add topic Manage premium customer relationships
  • FNSCUS505A add topic Determine client requirements and expectations
  • FNSCUS506A add topic Record and implement client instructions
  • FNSCUS601A add topic Establish, manage and monitor key relationships
  • FNSFLT201A add topic Develop and use a personal budget
  • FNSFLT202A add topic Develop and use a savings plan
  • FNSFLT203A add topic Develop understanding of debt and consumer credit
  • FNSFLT204A add topic Develop understanding of superannuation
  • FNSFLT205A add topic Develop understanding of the Australian financial system and markets
  • FNSFLT206A add topic Develop understanding of taxation
  • FNSFLT301A add topic Be MoneySmart
  • FNSFLT301A add topic Be MoneySmart
  • FNSFLT401A add topic Be MoneySmart through a career in small business
  • FNSFLT501A add topic Assist customers to budget and manage own finances
  • FNSFLT502A add topic Facilitate customer awareness of the Australian financial system and markets
  • FNSFLT503A add topic Promote basic financial literacy skills
  • FNSFLT504A add topic Facilitate customer understanding of personal financial statements
  • FNSFLT505A add topic Facilitate customer or employee understanding of superannuation as an investment tool
  • FNSFMB401A add topic Prepare loan application on behalf of finance or mortgage broking clients
  • FNSFMB402A add topic Provide finance and mortgage broking services
  • FNSFMB403A add topic Present broking options to client
  • FNSFMB501A add topic Settle applications and loan arrangements in the finance and mortgage broking industry
  • FNSFMB502A add topic Identify and develop complex broking options for client
  • FNSFMB503A add topic Present broking options to client with complex needs
  • FNSFMB504A add topic Implement complex loan structures
  • FNSFMK401A add topic Reconcile financial transactions
  • FNSFMK402A add topic Develop and maintain knowledge of financial markets products
  • FNSFMK403A add topic Interpret financial markets information
  • FNSFMK501A add topic Analyse financial markets and information
  • FNSFMK502A add topic Analyse financial market products for client
  • FNSFMK503A add topic Advise clients on financial risk
  • FNSFMK504A add topic Complete settlement and confirmation processes
  • FNSFMK505A add topic Comply with financial services legislation and industry codes of practice
  • FNSFMK506A add topic Detect errors and fraud when processing financial transactions
  • FNSFMK507A add topic Analyse risk mitigation in the operations process
  • FNSFMK508A add topic Monitor and process collateral
  • FNSFMK509A add topic Apply knowledge of transaction documentation and processing
  • FNSFMK510A add topic Prepare trading strategies for clients
  • FNSFMK511A add topic Apply limits when trading
  • FNSFMK512A add topic Apply knowledge of emissions markets
  • FNSFMK601A add topic Price financial transactions
  • FNSFMK602A add topic Hedge financial products
  • FNSFPL401A add topic Extract and analyse information on specified financial strategies and products
  • FNSFPL402A add topic Prepare financial plans to set strategies and guidelines
  • FNSFPL403A add topic Implement financial plans to predetermined guidelines
  • FNSFPL501A add topic Comply with financial planning practice ethical and operational guidelines and regulations
  • FNSFPL502A add topic Conduct financial planning analysis and research
  • FNSFPL503A add topic Develop and prepare financial plan
  • FNSFPL504A add topic Implement financial plan
  • FNSFPL505A add topic Review financial plans and provide ongoing service
  • FNSFPL506A add topic Determine client requirements and expectations
  • FNSFPL507A add topic Provide financial planning advice
  • FNSFPL508A add topic Conduct complex financial planning research
  • FNSFPL601A add topic Provide technical and professional guidance
  • FNSFPL602A add topic Determine client requirements and expectations for clients with complex needs
  • FNSFPL603A add topic Provide comprehensive monitoring and ongoing service
  • FNSFPL604A add topic Develop complex and innovative financial planning strategies
  • FNSFPL605A add topic Present and negotiate complex and innovative financial plans
  • FNSFPL606A add topic Implement complex and innovative financial plans
  • FNSIAD301A add topic Provide general advice on financial products and services
  • FNSIAD501A add topic Provide appropriate services, advice and products to clients
  • FNSIAD502A add topic Provide appropriate and timely information and advice to clients
  • FNSIBK301A add topic Provide insurance broking services in response to a customer enquiry
  • FNSIBK302A add topic Provide general advice in general insurance broking products and services (Tier 2)
  • FNSIBK302B add topic Provide general advice in general insurance broking products and services
  • FNSIBK401A add topic Research and analyse client and industry information for a broking risk assessment
  • FNSIBK402A add topic Provide personal advice in general insurance broking products and services (Tier 2)
  • FNSIBK402B add topic Provide personal advice in general insurance broking products and services
  • FNSIBK403A add topic Implement an agreed insurance program for a broking client
  • FNSIBK404A add topic Provide a claims service to an insurance broking client
  • FNSIBK405A add topic Meet industry and legislative guidelines and organisational procedures relating to insurance broking
  • FNSIBK501A add topic Provide general advice in general insurance broking products and services (Tier 1)
  • FNSIBK501B add topic Provide general advice in general insurance broking products and services
  • FNSIBK502A add topic Provide general advice in life insurance broking products and services (Tier 1)
  • FNSIBK502B add topic Provide general advice in life insurance broking products and services
  • FNSIBK503A add topic Provide personal advice in general insurance broking products and services (Tier 1)
  • FNSIBK503B add topic Provide personal advice in general insurance broking products and services
  • FNSIBK504A add topic Provide personal advice in life insurance broking products and services (Tier 1)
  • FNSIBK504B add topic Provide personal advice in life insurance broking products and services
  • FNSIBK505A add topic Undertake risk analysis for an insurance broking client
  • FNSIBK506A add topic Monitor broking clients
  • FNSIBK507A add topic Review broking client service performance
  • FNSIBK508A add topic Implement changes to broking client's insurance program
  • FNSIBK509A add topic Identify and advise on significant risk changes to broking client insurances
  • FNSIBK510A add topic Assess and negotiate complex risk portfolio for broking client at renewal
  • FNSIBK511A add topic Review incidence of loss for broking clients
  • FNSIBK512A add topic Negotiate complex claims settlement for insurance broking client
  • FNSIBK601A add topic Develop guidelines for broking services
  • FNSIBK602A add topic Implement broking service support systems
  • FNSIBK603A add topic Manage contractual obligations for insurance and insurance broking products
  • FNSIBK604A add topic Develop and manage marketing plans for an insurance broking business
  • FNSIBK605A add topic Manage insurance brokerage service performance
  • FNSIBK606A add topic Manage compliance requirements for an insurance broking business
  • FNSIGN401A add topic Provide technical guidance
  • FNSIGN402A add topic Inspect quality of work
  • FNSIGN403A add topic Estimate jobs
  • FNSIGN404A add topic Inspect damage and develop scope of work
  • FNSIGN405A add topic Inspect vehicle systems and components and determine preferred repair action
  • FNSIGN406A add topic Inspect vehicle or property for saleable items and determine their value
  • FNSILA501A add topic Plan and implement loss investigation
  • FNSILA502A add topic Evaluate collected information
  • FNSILA503A add topic Report findings and provide guidance to involved parties
  • FNSILA504A add topic Negotiate and effect settlement
  • FNSILA505A add topic Provide ancillary services
  • FNSILD501A add topic Prepare a distribution plan
  • FNSILD502A add topic Resource a distribution plan
  • FNSILD503A add topic Establish services to provide advice
  • FNSILD504A add topic Implement and manage the distribution plan
  • FNSILF301A add topic Process and issue a life insurance policy
  • FNSILF302A add topic Process a life insurance application
  • FNSILF303A add topic Issue a life insurance policy
  • FNSILF401A add topic Contribute to the life risk underwriting process
  • FNSILF402A add topic Settle policy payments and terminations
  • FNSILF403A add topic Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector
  • FNSILF404A add topic Process requests for policy alterations and assignments
  • FNSILF405A add topic Evaluate life insurance claims
  • FNSILF406A add topic Collect and manage information to facilitate claims assessment
  • FNSILF407A add topic Settle life insurance claims
  • FNSILF408A add topic Process life insurance contract maturity and surrender payment requests
  • FNSILF501A add topic Assess extraordinary risks
  • FNSILF502A add topic Underwrite complex medical risks
  • FNSILF503A add topic Underwrite complex non-medical risks
  • FNSILF504A add topic Manage complex life insurance claims
  • FNSILF505A add topic Manage ongoing disability claims
  • FNSILF506A add topic Manage group life insurance claims
  • FNSILF507A add topic Manage group life insurance policy administration
  • FNSINC301A add topic Work effectively in the financial services industry
  • FNSINC401A add topic Apply principles of professional practice to work in the financial services industry
  • FNSINC402A add topic Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSINC501A add topic Conduct product research to support recommendations
  • FNSINC601A add topic Apply economic principles to work in the financial services industry
  • FNSINC602A add topic Interpret and use financial statistics and tools
  • FNSISV301A add topic Evaluate risk for renewal business
  • FNSISV302A add topic Process alteration to insurance policy
  • FNSISV303A add topic Issue contract of insurance
  • FNSISV304A add topic Issue renewal advice
  • FNSISV305A add topic Issue cancellation advice
  • FNSISV306A add topic Receive and record or register a claim
  • FNSISV307A add topic Follow organisation procedures to process claim
  • FNSISV308A add topic Process facultative and treaty reinsurance claims
  • FNSISV309A add topic Settle claims
  • FNSISV310A add topic Process claims payments
  • FNSISV401A add topic Evaluate risk for new business
  • FNSISV402A add topic Underwrite new business
  • FNSISV403A add topic Survey potential risk exposure
  • FNSISV404A add topic Underwrite renewal business
  • FNSISV405A add topic Analyse insurance claims
  • FNSISV406A add topic Use specialist terminology in insurance claims
  • FNSISV407A add topic Use medical terminology in an insurance context
  • FNSISV501A add topic Issue contracts of insurance covering non-routine and complex situations
  • FNSISV502A add topic Review operational performance of the portfolio
  • FNSISV503A add topic Undertake post-loss risk management
  • FNSISV504A add topic Negotiate treaty reinsurance
  • FNSISV505A add topic Determine risk rating for investment and insurance products
  • FNSISV506A add topic Investigate claims
  • FNSISV507A add topic Implement claim recovery procedures
  • FNSISV508A add topic Review and advise on claims costs, policies and procedures
  • FNSISV509A add topic Analyse financial, medical and psychological claims assessments
  • FNSISV510A add topic Manage non-routine and complex claims
  • FNSISV511A add topic Settle non-routine and complex claims
  • FNSISV512A add topic Work with legal teams to resolve complex claims
  • FNSISV513A add topic Provide decisions on legal liability and indemnity of a claim
  • FNSISV514A add topic Review and update claim reserves in portfolio
  • FNSISV515A add topic Evaluate and report on status of claims portfolio
  • FNSISV516A add topic Allocate authorities and guidelines for distribution
  • FNSISV517A add topic Review claims settlement policies and procedures
  • FNSMCA301A add topic Collect debts
  • FNSMCA302A add topic Repossess property
  • FNSMCA303A add topic Serve legal process
  • FNSMCA304A add topic Locate subjects
  • FNSMCA401A add topic Develop and document case recommendations
  • FNSMCA402A add topic Initiate legal recovery of debts
  • FNSORG301A add topic Administer fixed asset register
  • FNSORG401A add topic Conduct individual work within a compliance framework
  • FNSORG501A add topic Develop and manage a budget
  • FNSORG502A add topic Develop and monitor policy and procedures
  • FNSORG503A add topic Develop a resource plan
  • FNSORG504A add topic Monitor and supervise work practices to meet financial services regulatory requirements
  • FNSORG505A add topic Prepare financial reports to meet statutory requirements
  • FNSORG506A add topic Prepare financial forecasts and projections
  • FNSORG507A add topic Manage client service and business information
  • FNSORG508A add topic Analyse and comment on management reports
  • FNSORG601A add topic Negotiate to achieve goals and manage disputes
  • FNSORG602A add topic Develop and manage financial systems
  • FNSORG603A add topic Establish and prepare operational guidelines in a financial services organisation
  • FNSORG604A add topic Establish outsourced services and monitor performance
  • FNSPIM301A add topic Process benefit payments
  • FNSPIM302A add topic Determine claim liability
  • FNSPIM303A add topic Work within the personal injury management sector
  • FNSPIM304A add topic Manage claims
  • FNSPIM401A add topic Plan and implement rehabilitation and return to work and health strategies
  • FNSPIM402A add topic Represent personal injury management agent or insurer at conciliation and review hearings
  • FNSPIM403A add topic Educate clients on personal injury management issues
  • FNSPIM404A add topic Assist injured persons with job placement
  • FNSPIM405A add topic Facilitate a return to work
  • FNSPIM406A add topic Develop and maintain knowledge of personal injury management insurance
  • FNSPIM407A add topic Register policy
  • FNSPIM408A add topic Renew and maintain policy
  • FNSPIM409A add topic Maintain customer relationship
  • FNSPIM410A add topic Collect, assess and use information
  • FNSPIM411A add topic Manage personal injury case loads
  • FNSPIM412A add topic Participate in formal communication processes
  • FNSPIM501A add topic Develop a return to work and health strategy
  • FNSPIM502A add topic Facilitate workplace assessment with stakeholders for personal injury cases
  • FNSPRM601A add topic Establish, supervise and monitor practice systems to conform with legislation and regulations
  • FNSPRM602A add topic Improve the practice
  • FNSPRM603A add topic Grow the practice
  • FNSPRM604A add topic Prepare, supervise and monitor application of practice guidelines
  • FNSPRM605A add topic Establish or review marketing, client services and supplier relationships
  • FNSPRM606A add topic Establish or review human resources, administration and information support
  • FNSPRT301A add topic Establish entitlements to an intestate estate
  • FNSPRT302A add topic Administer a non-complex estate
  • FNSPRT303A add topic Administer a non-complex trust
  • FNSPRT401A add topic Administer an intestate estate
  • FNSPRT402A add topic Prepare a will
  • FNSPRT403A add topic Administer a complex estate
  • FNSPRT404A add topic Administer a complex trust
  • FNSPRT405A add topic Establish powers of attorney
  • FNSPRT406A add topic Administer powers of attorney or financial administration orders
  • FNSPRT501A add topic Advise clients on trust structures
  • FNSPRT502A add topic Advise clients in estate planning
  • FNSPRT503A add topic Allocate, assess and supervise work within the personal trustee sector
  • FNSRSK401A add topic Implement risk management strategies
  • FNSRSK501A add topic Undertake risk identification
  • FNSRSK502A add topic Assess risks
  • FNSRSK601A add topic Develop and implement risk mitigation plan
  • FNSRSK602A add topic Determine and manage risk exposure strategies
  • FNSRTS301A add topic Provide customer service in a retail agency
  • FNSRTS302A add topic Handle foreign currency transactions
  • FNSRTS302C add topic Handle foreign currency transactions
  • FNSRTS303A add topic Balance retail transactions
  • FNSRTS304A add topic Administer debit card services
  • FNSRTS305A add topic Process customer accounts
  • FNSRTS306A add topic Process customer transactions
  • FNSRTS307A add topic Maintain Automatic Teller Machine (ATM) services
  • FNSRTS308A add topic Balance cash holdings
  • FNSRTS309A add topic Maintain main bank account
  • FNSRTS401A add topic Manage credit card services
  • FNSRTS402A add topic Prepare government returns and reports
  • FNSSAM301A add topic Identify opportunities for cross-selling products and services
  • FNSSAM401A add topic Sell financial products and services
  • FNSSAM402A add topic Implement a sales plan
  • FNSSAM403A add topic Prospect for new clients
  • FNSSAM501A add topic Apply advanced selling techniques to selling of financial products and services
  • FNSSAM502A add topic Assess market needs
  • FNSSAM503A add topic Monitor market opportunities
  • FNSSAM601A add topic Monitor performance in sales of financial products or services
  • FNSSAM602A add topic Identify and evaluate marketing opportunities in the financial services industry
  • FNSSAM603A add topic Tailor financial products to meet customer needs
  • FNSSAM604A add topic Establish agreements with intermediaries for product distribution
  • FNSSMS401A add topic Process self-managed superannuation contribution
  • FNSSMS501A add topic Invest self-managed superannuation funds assets
  • FNSSMS502A add topic Manage changes to fund structure
  • FNSSMS503A add topic Manage administration activities of a superannuation fund
  • FNSSMS504A add topic Meet self-managed superannuation fund compliance requirements
  • FNSSMS505A add topic Support trustee in the selection and performance monitoring of outsourced services
  • FNSSMS601A add topic Provide advice in self-managed superannuation funds
  • FNSSMS602A add topic Apply taxation requirements when advising in self-managed superannuation funds
  • FNSSMS603A add topic Apply legislative and operational requirements to advising in self-managed superannuation funds
  • FNSSUP301A add topic Process superannuation fund payments
  • FNSSUP302A add topic Establish, maintain and process superannuation records
  • FNSSUP303A add topic Process superannuation contributions
  • FNSSUP304A add topic Process superannuation rollover benefits
  • FNSSUP305A add topic Implement member investment instructions
  • FNSSUP306A add topic Terminate superannuation plans
  • FNSSUP401A add topic Process complex superannuation benefit or insurance claim
  • FNSSUP402A add topic Assist in meeting superannuation compliance requirements
  • FNSSUP403A add topic Administer retirement income streams
  • FNSSUP404A add topic Establish and customise complex employer accounts
  • FNSSUP405A add topic Implement fund review practices
  • FNSSUP406A add topic Establish and maintain fund or plan
  • FNSSUP407A add topic Assess complex superannuation benefit or insurance claims
  • FNSSUP501A add topic Supervise complaints procedures
  • FNSSUP502A add topic Supervise insurer liaison
  • FNSSUP503A add topic Develop client relationships with employers and establish superannuation systems
  • FNSSUP504A add topic Provide advanced customer service to superannuation clients
  • FNSSUP505A add topic Produce reports for superannuation
  • FNSSUP506A add topic Supervise and monitor operational guidelines in a superannuation organisation
  • FNSSUP507A add topic Review compliance with regulatory and contractual requirements
  • FNSSUP508A add topic Provide effective information to members
  • FNSSUP509A add topic Work within a defined benefit fund
  • FNSSUP601A add topic Liaise with and support trustees
  • FNSSUP602A add topic Manage official complaints procedures and proceedings
  • FNSSUP603A add topic Integrate investment strategy with fund operations
  • FNSTPB501A add topic Apply legal principles in corporations and trusts law
  • FNSTPB502A add topic Apply legal principles in commercial and property law
  • HLTHIR403B add topic Work effectively with culturally diverse clients and co-workers
  • MSAPMSUP390A add topic Use structured problem solving tools
  • PSPFRAU502B add topic Anticipate and detect possible fraud activity
  • PSPFRAU504B add topic Conduct fraud risk assessments
  • PSPFRAU505B add topic Develop fraud control plans
  • PSPGOV311A add topic Work with a coach or mentor
  • PSPGOV414A add topic Provide workplace mentoring
  • PSPGOV509A add topic Conduct evaluations
  • PSPGOV516A add topic Develop and use emotional intelligence
  • PSPIM402A add topic Undertake initial rehabilitation assessments
  • PSPIM404A add topic Conduct situational workplace assessments
  • PSPIM405A add topic Develop return to work plans
  • PSPIM406A add topic Implement and monitor return to work plans
  • PSPIM504A add topic Contribute to a quality injury management system
  • PSPREG417A add topic Undertake compliance audits
  • PSPREG502A add topic Coordinate investigation processes
  • TAADEL404B add topic Facilitate work-based learning
  • TAADEL504B add topic Lead and coordinate training services
  • TAEDEL402A add topic Plan, organise and facilitate learning in the workplace