This qualification is designed to reflect job roles in the superannuation industry and may involve providing leadership, guidance and responsibility for the superannuation work outcomes of others. Possible work functions may include:
developing sales and marketing strategies
establishing and maintaining relationships with employers
establishing and maintaining relationships with insurers
implementing quality systems
managing complaints
managing superannuation compliance systems
preparing documents and reports on superannuation matters
providing advice in superannuation
supervising administration activities of a superannuation fund.
Subjects
Packaging Rules
12 units must be achieved.
3 core units
plus9 elective units
If ASIC Tier 1 compliance in superannuation is required, all units from Group A must be selected
A maximum of 2 electives must be selected from Group B, and at least 2 other units from Groups A, B, C or D
A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or another endorsed Training Package or accredited course
One (1) elective may be selected from units aligned to Diploma qualifications in the FNS10 Financial Services or other Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBOHS404B Contribute to the implementation of strategies to control OHS risk
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Note: Certain elective units may be required to progress to membership of professional organisations, articulate with defined credit into further study in FNS10 qualifications or higher education programs. Learners should establish such requirements or credit arrangements where they apply in order to make appropriate choices.
Pathways...
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
FNS40910 Certificate IV in Superannuation
The primary pathway from this qualification is employment in superannuation job roles such as:
as a team member or leader in a large organisation
an outsourced service provider
superannuation specialist in the customer marketplace.
This qualification may meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 compliance. Guidance should be sought from ASIC or an appropriate industry body on the selection of units required. Prerequisites units include:
FNSINC501A Conduct product research to support recommendations
FNSIAD501A Provide appropriate services, advice and products to clients
FNSCUS505A Determine client requirements and expectations
FNSCUS506A Record and implement client instructions
An Australian Apprenticeship pathway may be possible for this qualification depending on the State or Territory training authority declaration policy.
A further learning pathway utilising qualifications such as FNS60510 Advanced Diploma of Superannuation would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
building trust and a rapport with clients
conducting research to collect and analyse information and presenting it in report form
developing communication systems for ensuring compliance with organisation's policies and procedures
interpreting client requirements and tailoring products to meet their needs
managing unresolved disputes, consulting staff and establishing relationships with government information sources
questioning, clarifying and evaluating information
using excellent customer service skills and maintaining an ongoing relationship with clients
Teamwork
monitoring and supporting internal complaints procedures
seeking feedback from clients on service levels and making referrals to specialists as required
supervising work practices and distributing research findings to relevant parties for feedback
supporting staff to implement systems
Problem solving
analysing and synthesising information and determining levels of risk
collecting, comparing and contrasting data
interpreting company policy
resolving customer complaints
surveying potential risk exposure
using dispute resolution techniques
using online help to solve problems with systems
using problem solving tools and techniques
Initiative and enterprise
aligning customer characteristics to the 'best product'
continually reviewing and applying emerging industry trends to product and service knowledge
determining appropriate strategies for implementing clients' instructions
generating a range of options for clients to consider
identifying clients with special needs
implementing continuous improvement practices
seeking specialist advice as required
Planning and organising
developing and maintaining systems, records and reporting procedures
ensuring the integrity of systems, records and reporting procedures are maintained
implementing internal monitoring/audit program to ensure ongoing compliance
undertaking research and developing complex solutions to address clients' needs
Self-management
complying with legislation and all statutory requirements
managing own time and priorities and dealing with contingencies
planning own work, predicting consequences and identifying improvements
self-directing application of knowledge
taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
Learning
adapting to change in technology and/or work practices
defining and understanding own work role's level of responsibility
developing and maintaining personal competency
encouraging continuous education and professional development
facilitating internal training to ensure staff have the knowledge and skills to implement quality and compliance systems
identifying opportunities for professional development
knowing and following workplace safety procedures
maintaining knowledge of legislation, products and services
Technology
conducting web searches and using corporate templates
operating computers, using word processing, spreadsheet and database skills to produce workplace documentation
using business technology to access, organise and monitor information
using research data devices and telecommunication devices and equipment
