This qualification is designed to reflect job roles in the superannuation industry and involves providing leadership and guidance with responsibility for the superannuation work outcomes of others. Some functions may be subject to Australian Securities and Investments Commission (ASIC) regulation and licensing.
Possible work functions may include:
developing and managing business systems for superannuation
developing compliant policy and procedures
liaising with and supporting trustees
managing and supervising superannuation industry staff
monitoring service provider performance
negotiating and establishing outsourced service providers
providing advice on superannuation services and products
providing comprehensive services to superannuation employers and clients
working as a trustee of a superannuation fund.
Subjects
Packaging Rules
12 units must be achieved.
3 core units
plus9 elective units
if ASIC Tier 1 compliance in superannuation is required all Group A units must be completed
at least 2 electives must be selected from Group B, and at least 3 other units from Groups B, C or D if Tier 1 compliance is not required
A maximum of 2 electives may be selected from Group E
A maximum of 2 electives may be selected from units aligned to Diploma qualifications in the FNS10 Financial Services or other endorsed Training Package or accredited course
One (1) elective may be selected from units aligned to Advanced Diploma qualifications in the FNS10 Financial Services or another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBOHS404B Contribute to the implementation of strategies to control OHS risk
FNSCUS601A Establish, manage and monitor key relationships
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSSUP504A Provide advanced customer service to superannuation clients
Note: Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.
Pathways...
Qualification Pathway
Entry requirements
The entry requirement for this qualification is completion of 7 units of competency, comprising:
The core unit FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector from the FNS50710 Diploma of Superannuation;
Plus 4 units from Elective Group B in FNS50710 Diploma of Superannuation.
Pathways
Preferred pathways for candidates entering this qualification include:
FNS50710 Diploma of Superannuation
The primary pathway from this qualification is employment in superannuation job roles:
within a superannuation fund or service provider to a superannuation fund
working outside superannuation but providing advice on superannuation products.
This qualification may meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 compliance. Guidance should be sought from ASIC or an appropriate industry body on the selection of units required. Prerequisites units include:
FNSINC501A Conduct product research to support recommendations
FNSIAD501A Provide appropriate services, advice and products to clients
FNSCUS505A Determine client requirements and expectations
FNSCUS506A Record and implement client instructions
The Tier 1 required unit and pre-requisites are in elective Group A.
A further learning pathway could be study in relevant higher education programs. Learners should establish relevant qualifications and any credit arrangements that may apply in order to make appropriate elective choices in this qualification.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
adjusting interpersonal styles and methods as required
communicating ideas and information cognisant of social and cultural diversity and special needs
consulting, questioning, clarifying and evaluating information
developing and writing reports to specifications
fostering business relationships and providing a high level of customer service and relationship management
preparing and presenting correspondence in appropriate electronic format
using effective telephone techniques and having the ability to negotiate solutions with clients and colleagues
Teamwork
allocating team members to key clients
coaching and mentoring staff to reach minimum customer service standards
providing feedback, support and encouragement to team members
providing opportunities for staff to provide feedback on policies and procedures
Problem solving
collecting, analysing, comparing and contrasting data
identifying and resolving inconsistencies
providing strategies on how to address non-compliances
testing and assessing the integrity of information
Initiative and enterprise
developing innovative customer service strategies to maintain loyalty
effectively managing change and integrating new information and procedures into existing work practices
exploring strategic options for investment
outsourcing activities to specialists
Planning and organising
allocating resources and maintaining accurate records
establishing and monitoring performance targets
managing the implementation of compliance systems, policies and procedures and risk strategies
monitoring policy against key performance indicators
researching, developing, trialling, implementing, monitoring and reviewing policies and procedures and risk strategies
Self-management
applying the organisation's workplace vision and mission
managing own time and priorities and dealing with contingencies
operating within codes of ethics, codes of professional conduct, legislation and regulations
representing the organisation in a professional manner and ensuring all statutory requirements are met when working with trustees
taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
using discretion and judgement within complex environments
Learning
adapting to change in technology and/or work practices
contributing to the learning of others
defining own work role and understanding level of responsibility
developing and maintaining personal competency
identifying opportunities for professional development
making induction training available to new staff
offering specific training on developing key client relationships and handling complaints
seeking advice from specialists
using online help for self-learning purposes
Technology
conducting web searches and using corporate templates
operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
using business technology to access, organise and monitor information
using research data devices and telecommunication devices and equipment
